External Communications Director

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Lead Communications Manager to join our ever evolving team and help shape the future of global commerce.

As Global Payments enters an exciting new chapter, we are bringing together our capabilities, strengthening our market position and creating a simpler, more connected experience for our customers, partners and employees. Communications plays a critical role in shaping that journey. We are evolving how we tell our story, connecting business strategy with market impact and building understanding and credibility across every audience we serve.

The Lead Communications Manager will lead communications strategy and execution primarily for our Small and Medium-sized Business (SMB) line of business, the largest of our three business segments.  Reporting to the Vice President, External Communications, this role will serve as a trusted advisor to SMB leadership and work closely with Corporate Communications colleagues to advance our communications strategy in the market. The ideal candidate is an exceptional communicator with strong business acumen, executive presence and a passion for storytelling. They thrive in a fast-paced environment, bring sound judgment to complex situations and can confidently navigate both opportunities and challenges while keeping the business moving forward.

What You'll Own:

- Develop and execute integrated external communications strategies that support SMB business objectives, market positioning and growth priorities.

- Serve as a strategic communications advisor to SMB executives and business leaders.

- Drive proactive media relations, building relationships with key business, technology, payments and trade media.

- Identify and secure speaking opportunities, awards, industry recognition programs and executive visibility opportunities.

- Create thought leadership platforms that showcase Global Payments' innovation, expertise and market leadership.

- Develop messaging, narratives, communications plans, media materials, bylined articles, keynote remarks and executive content.

- Partner closely with Internal Communications to ensure consistency between employee and external storytelling.

- Collaborate with Brand, Marketing and Product teams to align communications activities with business initiatives and campaigns.

- Monitor industry trends, competitive activity and emerging issues that may impact business priorities or reputation.

- Measure communications outcomes and provide insights that inform future strategy.

What You'll Bring:

- 10-15 years of experience in public relations, corporate communications or external communications.

- Experience supporting large-scale B2B organizations.

- Strong media relations background with a track record of generating meaningful coverage and executive visibility.

- Exceptional writing, editing and storytelling skills across multiple formats and channels.

- Outstanding executive presence and the ability to advise senior leaders with confidence and credibility.

- Proven ability to remain calm, thoughtful and solution-oriented during high-pressure situations.

- Strong strategic thinking and business acumen.

- Flexible, adaptable and comfortable managing competing priorities in a dynamic environment.

- Collaborative mindset with the ability to influence across functions and levels.

- Experience managing communications programs from strategy through execution and measurement.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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EEOC Statement

Global Payments is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here .

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.

Washington Candidates: Click here for information on the Fair Chance Act.