About this role
About:
Bloomingdale’s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale’s like no other store in the world. Across all brand touchpoints—from Bloomingdales.com to our newest small store concept, Bloomie’s—everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.
Job Overview:
If you want to build meaningful relationships and make fashion personal, fun and aspirational, why not put that creative energy to work and join our team of approachable customer oriented, style conscious professionals. Work in a collaborative environment of problem solvers and flawless executers that drive the business forward through energy, effort and good humor. The Fulfillment Supervisor provides overall support, leadership and technical expertise to the total store fulfillment effort including monitoring, reporting and ensuring customer satisfaction with fulfillment service.
Essential Functions:
Fueled by the Power of Relationships
- Work side-by-side with the fulfilment team, observing and coaching in the moment.
- Monitor SPManager reviewing each morning all work from prior day is completed. Review the Picked Not Shipped report to ensure picks are arriving to the Wrap & Pack area in a timely manner, and all team members are aligned in workload completion.
- Utilize the Fulfillment Forecast to create schedules for all work and associate distribution.
- Ensure the early shift can complete and confirm all overnight BOPS/SDD picks by 9:30AM. Ensure the closing shift is scheduled late enough so all BOPs/SDD picks up placed 1 hour prior to store closing are completed and confirmed and all Shippable orders completed 1 hour before store closing are packed and metered before the team leaves for the day.
- Communicate to BM if picks are not making it to the collection area in a timely manner or the collection area is being used as a dump zone.
- Facilitate Wrap & Pack understanding of timely completion for BOPS/SDD and prioritization of their work accordingly, to achieve the 2-hour SLA for BOPS and SDD.
- Coach the team to seek help from Specialists or Managers to complete a 2nd look for Not Found items.
- Require Team to pick and confirm all BOPs/SDD orders on the floor as they are picked.
- Review SPManager throughout the day and communicate open items with BM and the “Manager On Duty” to be addressed on the floor to achieve the 90% Fill Rate Standard.
- Identify/train a designated owner to perform all required activities on your off hours.
- Partner with Leadership team to identify deficiencies and help address.
Driven by Our Desire to Win
- Ensure the timely and accurate completion of all Buy Online Pick up in Store (BOPS) pickups to achieve at least a 90% fill rate and a 2-hour SLA.
- Deliver consistency of wrapping/packing and metering of all store and fulfillment sends.
- Adhere to Quality Assurance and Packing Standards by FOB.
- Accomplish a ship speed of 90% in 0/1 day or better and a defect rate of less than .3%.
- Use SPManager, Dashboard and Myship to meet fill rate, ship speed and defect rate.
- Attain ship speed standard by packing and metering all sends same day.
- Require collection areas are swept hourly and merchandise is transported to the Wrap and Pack area.
- Complete matching of Individual Product Chits (IPCs) for multiple unit orders and ensure all IPCs are sorted, matched, and scanned to create the invoice and packing chit.
- Monitor hourly SPManager to ensure no BOPs/SDD orders remain open and are not actioned.
- Review SPManager Dashboard at the end of the day to ensure all orders are completed with no open picks or un-actioned items.
Committed to a Culture of Collaboration and Continuous Learning
- Ensures a well-trained, competent and efficient team.
- Train and require all team members follow Wrap & Pack standards by FOB and inspect all sends to detect Quality Assurance issues and minimize defect rate.
- Communicate any substandard findings to the DM/SM/BM to ensure appropriate understanding and usage of best practices for this work center.
- Support the overall store fulfillment effort by providing technical expertise and supplemental “in the moment” training to the selling floor leadership on reporting and monitoring, including SPManager, Dashboard and Myship.
- Publish results by FOB for the previous day to the selling floor leadership team to achieve understanding of best practices.
Qualifications and Competencies:
- High School diploma or equivalent required.
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Essential Physical Requirements:
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
This job description is not all inclusive; additionally, Macy’s, Inc. reserves the right to amend this job description at any time. Macy’s, Inc. – including Macy’s, Bloomingdale’s, and Blue Mercury – is an equal opportunity employer, committed to a diverse and inclusive work environment.
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