About this role
Requisition ID: 98565
Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.
Position Specific Description
The Conversational AI Business Analyst will work closely with business stakeholders, product owners, and development teams to define requirements and support the delivery of AI-powered customer experience solutions, including chatbots, virtual assistants, generative AI, and contact center automation.
Key Responsibilities
- Gather, document, and translate business requirements into user stories and acceptance criteria.
- Collaborate with business and technical teams to design conversational AI solutions and customer journeys.
- Support Agile delivery, backlog refinement, sprint planning, and release activities.
- Identify and manage dependencies, risks, and requirement gaps.
- Partner with testing teams to validate solutions through SIT, UAT, and production readiness.
- Analyze AI performance and identify opportunities to improve customer experience and automation.
Qualifications:
- 3+ years of Business Analyst experience in technology or digital transformation.
- Experience with Agile methodologies, Jira, and requirements management.
- Strong analytical, communication, and stakeholder management skills.
- Familiarity with Conversational AI, generative AI, chatbots, or contact center technologies preferred.
- Experience with Salesforce, Amazon Connect, or API integrations is a plus.