Greece - ROC Coordinator

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

Role Summary:

The ROC Coordinator will report to the ROC Team Supervisor, to support the effective execution of day-to-day operational activities within the ROC department by managing port calls, ensuring accurate documentation, and delivering exceptional service to principals and stakeholders. This role plays a key role in maintaining workflow efficiency and system integrity while aligning with team objectives and service standards.

Contract: Permanent

Location: Piraeus, Greece (Hybrid)

In line with company policy, Inchcape does not  provide  visa sponsorship for candidates and cannot consider applicants who will  require  this now or in the future.

Please submit your application and CV in English.

Key Responsibilities:

- Execute and coordinate operational tasks such as appointment acknowledgments, PDA creation etc.

- Ensure all data entries and system updates are performed in real time to maintain data integrity and visibility.

- Liaise with Representatives and Stakeholders to monitor vessel movements and ensure smooth coordination of services.

- Act as the first point of contact for day-to-day operational queries, escalating to the Team Leader when needed.

- Maintain proactive communication with vendors, port agents, and internal teams to support seamless service delivery.

- Ensure all work is carried out in line with KPIs, compliance, QHSSE standards, and internal operating procedures.

- Contribute to maintaining an up-to-date port tariffs database and assist in the preparation of proformas when required.

- Assist in tracking and processing prefunding and settlement activities when needed.

- Support handover reporting and monitor email traffic to ensure continuity of operations across shifts.

- Collaborate with team members to foster a cooperative and solution-oriented working environment.

Candidate Requirements:

- Bachelor's degree in Business Administration, Maritime Studies, Logistics, or a related field in advantageous.

- Proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.

- Fluency in English, both written and spoken.

- Previous experience in an administrative, operational, or coordination role is desirable.

- Knowledge of shipping, port agency operations, or maritime logistics is advantageous.

- Strong communication and interpersonal skills, with the ability to liaise effectively with internal and external stakeholders.

- Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.

- Strong attention to detail and accuracy in data entry, reporting, and record management.

- Ability to work effectively under pressure in a fast-paced operational environment.

- Proactive, adaptable, and team-oriented approach with strong problem-solving skills.

You will receive:

A diverse range of benefits, depending on your geographical location. At this instance, you will enjoy:

- A place to grow your career - we’ll help you set big goals and exceed them.

- Competitive salary package.

- Work with talented, committed, and supportive teammates.

- Value Award celebration events.

In line with the EU Pay Transparency Directive, information regarding the compensation package for this position will be provided to candidates by our recruitment team at an appropriate stage before or during the interview process.

Why Inchcape Shipping Services?

We believe in building a diverse and high-performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realise the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the centre of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective   - we connect the world and see the bigger picture.

The Power of People   - we rely on the strength of local agent knowledge and relationships.

Progress   - we adopt new thinking and push for positive change in our industry.

#WeAreInchcape

Inchcape is an Equal Opportunities Employer - equality, diversity, and inclusion are at the heart of everything we do. Working in a diverse society, we recognise that our customers, colleagues, and contractors are central to our success.

Additional Information:

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

To protect the interests of all parties, Inchcape will not accept unsolicited or speculative resumes from recruitment agencies and will not be responsible for any fees associated with them.

#LI-Hybrid