Client Onboarding Integration Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

Work Location: Remote – India.

Work Schedule: Monday to Friday, US Shift. Working hours will be 5:30 PM to 2:30 AM IST during EDT and 6:30 PM to 3:30 AM IST during EST, subject to US daylight saving time changes.

1. Job Description Summary

The Client Integration Specialist will be responsible for ensuring seamless connectivity between Cisive's platform and client systems, supporting new client onboardings and the expansion of existing client programs.

This role will work closely with Project Managers, clients, integration partners, and internal technical teams to configure, test, troubleshoot, and maintain integrations between Cisive's platform and third-party applications.

The ideal candidate will have strong hands-on experience in API troubleshooting, MS SQL Server, REST APIs, data mapping, and Applicant Tracking Systems (ATS). The role requires a technically proficient individual with strong analytical, problem-solving, and client communication skills.

2. Duties and Responsibilities

- Serve as a subject matter expert for client integrations, including REST APIs, ATS platforms, and other third-party systems.
- Configure, test, troubleshoot, and maintain API integrations between Cisive's platform and client systems.
- Perform API testing using tools such as Postman, SoapUI, Swagger, or similar platforms.
- Troubleshoot API failures, authentication issues, data exchange errors, and integration-related issues, identifying root causes and implementing appropriate resolutions.
- Write and execute SQL queries using MS SQL Server to investigate data discrepancies, validate records, and troubleshoot integration issues.
- Perform data mapping, transformation, validation, and ETL-related activities to ensure accurate data transfer between systems.
- Work with different data formats, including JSON and XML, to support API integrations.
- Support integrations with major Applicant Tracking Systems (ATS) and HR platforms, including Workday, iCIMS, Taleo, Oracle Recruiting Cloud, SAP SuccessFactors, or similar systems.
- Work with authentication protocols such as OAuth 2.0, API Keys, Basic Authentication, SAML/SSO, and certificates.
- Analyze system logs, identify integration failures, and perform root cause analysis to resolve technical issues.
- Collaborate with client technical teams, Project Managers, internal stakeholders, and third-party vendors to successfully implement and launch integrations within agreed timelines.
- Maintain technical documentation, API specifications, integration configurations, testing results, and troubleshooting procedures.
- Provide technical guidance and support to clients and integration partners throughout the implementation and integration lifecycle.
- Identify opportunities to improve integration processes, technical workflows, and overall client experience.

3. Minimum Qualifications

- High school diploma or equivalent required.
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical work experience.
- 2–4 years of experience in technical support, systems integration, API support, client onboarding, or technical implementation.
- Hands-on experience with REST APIs, API testing, and troubleshooting.
- Practical experience writing SQL queries using MS SQL Server.
- Experience with data mapping, ETL processes, and data validation.
- Experience configuring, supporting, or troubleshooting integrations with at least one major ATS or HRIS platform.
- Strong understanding of API authentication methods and data exchange formats.
- Excellent analytical, troubleshooting, documentation, and communication skills.

4. Core Technical Skills

API Integration and Troubleshooting

- Strong understanding of REST APIs and API communication.
- Hands-on experience with Postman or similar API testing tools.
- Ability to create and test API requests, interpret responses, and troubleshoot HTTP errors.
- Understanding of JSON and XML data formats.
- Experience troubleshooting API authentication and authorization issues.

Database and SQL

- Hands-on experience with MS SQL Server.
- Ability to independently write and execute SQL queries, including SELECT, JOIN, INSERT, and UPDATE statements.
- Experience investigating data discrepancies and validating records using SQL.
- Familiarity with SQL Server Management Studio (SSMS) or similar database management tools.

ATS and HR Systems Integration

- Experience supporting, configuring, or troubleshooting integrations with Applicant Tracking Systems (ATS) and HRIS platforms.
- Familiarity with platforms such as Workday, iCIMS, Taleo, Oracle Recruiting Cloud, SAP SuccessFactors, or similar systems.
- Understanding of data exchange and field mapping between ATS platforms and third-party applications.

Data Mapping and ETL

- Experience mapping data fields between multiple applications.
- Understanding of ETL processes, data transformation, and validation.
- Ability to identify and resolve data inconsistencies across integrated systems.

Technical Troubleshooting and Documentation

- Experience analyzing system logs and identifying root causes of integration failures.
- Understanding of authentication protocols, including OAuth 2.0, API Keys, Basic Authentication, and SAML/SSO.
- Ability to prepare technical documentation, integration guides, and configuration specifications.

5. Preferred Experience

- Previous experience in the background screening industry.
- Experience in client-facing technical support, implementation, or onboarding.
- Experience working with third-party integration partners and enterprise clients.
- Ability to translate business and client requirements into technical integration configurations.
- Strong communication and stakeholder management skills.