Customer Manager

At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration.   If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

At Dow, we partner with some of the world's leading brands to solve complex business challenges through innovation, sustainability, and materials science. As a global leader in Packaging & Specialty Plastics, we help customers respond to evolving consumer expectations, sustainability ambitions, and regulatory requirements while creating opportunities for growth and competitive advantage.

We are looking for a Customer Manager to join our commercial team in Wiesbaden, Germany . This role is for someone who enjoys building relationships, understanding what matters to customers, and translating their needs into commercially successful solutions. You will manage and develop customers across the DACH region, with a particular focus on South Germany and Austria. Success in this role requires curiosity, adaptability, and a willingness to spend time with customers.

If you have gained solid B2B sales experience within the chemical industry and are ready to take greater ownership of customer relationships, negotiations, and business growth, we would like to hear from you.

Responsibilities

- Manage and grow a portfolio of existing customers while developing new accounts and business opportunities across Germany, Austria, and Switzerland.
- Build trusted, long-term customer relationships through regular face-to-face visits, proactive communication, and a strong understanding of the German business environment and customer culture.
- Identify customer challenges, priorities, market developments, competitive activity, and growth opportunities, translating these insights into commercial actions and solutions.
- Develop and execute territory and account plans aligned with business objectives, managing a strong sales pipeline and taking ownership of opportunities through commercial closure.
- Lead and support commercial negotiations, pricing discussions, and contract conversations, balancing customer requirements with Dow's commercial objectives.
- Collaborate with Technical Service & Development, Marketing, Product Management, Supply Chain, and other internal stakeholders to develop solutions for customers.

Qualifications

- Master's degree in Materials Science, Polymer Technology, Chemistry, or a related discipline.
- Typically 3 to 5 years of relevant B2B-sales, account management, or business development experience ideally within the chemical industry.
- Demonstrated experience managing customer relationships and commercial opportunities, with an understanding of business-to-business sales processes and pipeline management.
- Experience participating in or leading commercial negotiations, including pricing and value discussions.
- Fluent or professional-level German and strong English communication skills are mandatory requirements, with the ability to communicate confidently with customers and internal stakeholders.
- Good understanding of the German business environment and customer culture, including the importance of preparation, reliability, credibility, and long-term relationship building.
- Valid driver's license and a willingness to travel regularly to customers, primarily across Germany and Austria.

Your Skills

- Customer-centric & solution-oriented: You listen carefully, ask thoughtful questions, and seek to understand the customer's situation before proposing a solution.
- Agile & adaptable: You adjust your approach as customer priorities, market conditions, and commercial situations evolve.
- Skilled negotiator: You navigate commercial discussions and different interests while working toward mutually beneficial outcomes and protecting business value.
- Relationship builder: You establish credibility and trust through regular customer interaction, reliable follow-through, and genuine interest in the customer's business.
- Proactive & accountable: You take ownership of your customer portfolio and opportunities, follow through on commitments, and work with a high degree of autonomy.

Additional Notes

- Relocation and Visa-Support is not available for this role.
- Please provide your application in English.

Benefits – What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

- Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
- Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
- Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.  Employee stock purchase programs (availability varies depending on location).

- Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.

- Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
- Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
- Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
- Competitive yearly vacation allowance.
- Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
- Paid time off to care for family members who are sick or injured.
- Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
- Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
- Additionally, some of our locations might offer: Transportation allowance (availability varies depending on location)
- Meal subsidiaries/vouchers (availability varies depending on location)
- Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com .

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com .