About this role
Overview
Systems Specialist I, ServiceNow
(ON-SITE)
***Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. Business arrangements at this time.***
Select Medical is one of the nation's largest providers of specialized acute and post-acute care. Its network of nearly 50,000 employees operates or supports nearly 100 hospitals specializing in critical illness recovery, 27 medical rehabilitation hospitals, and more than 2,000 outpatient clinics offering physical and occupational therapy. In addition, Select Medical offers occupational health and urgent care services at nearly 500 locations through our Concentra brand. It also offers physical therapy and/or athletic training to approximately 300 high schools, colleges, and professional sports teams. Select Medical (NYSE: SEM) was founded in 1996 and is based in Mechanicsburg, Pennsylvania. For more information, visit selectmedical.com
The Systems Specialist I is responsible for supporting the successful delivery of ServiceNow platform technical solutions and services. The Systems Specialist I should have a basic understanding of ITSM platforms, along with ITIL, modern SDLC, and Agile processes. The Systems Specialist I supports the continued maturity of established workflows and standards, has a solid understanding of Select Medical’s current ServiceNow ecosystem, and must be driven to explore and develop new areas of the platform to ensure their skills are evolving with ServiceNow releases as well as Select Medical’s roadmap and vision.
Under the direction of senior team members, the Systems Specialist I supports the full SDLC, including requirements review, development, technical documentation, testing, and delivery of system enhancements and new functionality; provides production support, researches and communicates identified system improvements, and continually demonstrates an increase in development skills within the Select Medical ServiceNow platform.
Responsibilities
- Support the design, development, and implementation of appropriate solutions through Business and ServiceNow team collaboration, with a focus on out-of-the-box functionality
- Provide quality production support and new solution implementation by understanding existing application functionality, including business process objectives, business goals, and use cases
- Support the system to align with new ServiceNow functionality and best practices through research, training, and documentation
- Support the development of innovative solutions for process or platform automation
- Support the development of integrations with new or existing enterprise platforms
- Participate in ServiceNow development team maturity by learning about and collaborating on ServiceNow Discovery, Service Mapping, Data Certification, Common Service Data Model (CSDM), and Integrations
- Support internal/external audits and inspections
- Provide transparent project support through clear communication of progress and risks
- Maintain technical documentation and follow ServiceNow best practices
- Participate in testing and troubleshooting of existing systems
- Perform demonstrations of completed functionality and train end-users as appropriate
- Communicate effectively with business stakeholders and other IS teams
Qualifications
- 1+ years of experience in a large, complex IT organization, preferably within ITSM products
- 1+ years of experience working within the SDLC, both from an analyst and developer’s perspective
- BS or BA degree in Computer Science, Information Systems, or related IT discipline or comparable work experience
- Experience supporting production software solutions
- Process-oriented, with experience in following established standards, processes, and methodologies for IT Service Management across the enterprise.
- Experience with implementing new technologies and writing technical documentation/standards
- Ability to work efficiently and effectively in a hybrid work environment
- Excellent analytical and problem-solving skills
- Proven experience in a fast-paced, deadline-driven environment
- Ability to learn new technologies
- Outstanding teamwork skills and dedication to quality customer service
- 1+ years of development and/or user experience within the ServiceNow platform - preferred
- 1+ years of experience in ITIL processes – preferred
- Excellent presentation skills – preferred
- ServiceNow certifications (System Admin) – preferred, required within 6 months of hire
- Proficient with Agile software development methodologies such as Scrum - preferred
- Experience with application lifecycle management platforms (i.e., Microsoft Team Foundation Server (TFS) or Jira) for requirements, tasks, testing, and defect tracking - preferred
- Prior Healthcare experience or interest in learning the healthcare business - preferred
Additional Data
Select Medical is a leading provider of specialized health care in both inpatient and outpatient settings, treating more than 80,000 patients in a typical day. Ranging from some of the most critically ill individuals in our nation’s healthcare system to some of the most fit athletes, our patients benefit from the combined knowledge and expertise of over 50,000 employees. No matter what the setting, our people are dedicated to providing an exceptional patient experience.