About this role
Position Overview
The Onsite Inside Sales Representative (ISR) is the full-service sales professional at the Binswanger Glass branch — serving walk-in and phone customers, managing the complete quote-to-close cycle, and handling the branch-level operational tasks that keep field work running. This role combines sales expertise with hands-on coordination of invoicing, purchasing, and materials, making it a cornerstone of day-to-day branch performance.
Key Responsibilities
- Serve walk-in and inbound phone customers; apply the Binswanger sales process on every interaction: greet professionally, establish rapport, determine needs, quote, schedule, follow up within 48 hours, and close
- Prepare accurate quotes before and after field measure using approved phone scripting and email templates; send all formal quotes via Salesforce the same day
- Meet measure sheet SLAs: quote and send within 1 hour if received by 4:00 PM; by 10:00 AM next business day if received after 4:00 PM; vendor pricing response within 18 hours
- Execute structured follow-up cadence: 1st contact at 48 hours, 2nd at 4 days, 3rd at 7 days; mark Close Lost if under $250 with no response after 3 attempts
- Schedule and confirm field measures and installation appointments; conduct preliminary customer follow-up for install scheduling
- Process daily invoicing; create purchase orders for jobs up to $500; order and receive materials; confirm material order acknowledgements
- Scan packing slips for procurement; process ROAs for checks received at the service center for billing accounts; assist with inventory as needed
- Distribute national account jobs and online lead requests to the appropriate Binswanger location; respond to inbound email and web inquiries
- Document all interactions, opportunity stages, notes, and outcomes in Salesforce on the same day; maintain accurate ETAs throughout the sales cycle
- Use warm transfers only; answer calls within 30 seconds; ensure proper call dispositions; participate in team huddles, coaching sessions, and call reviews
Scope of Work Verticals
The following outlines responsibilities across Binswanger Glass business verticals:
RESIDENTIAL
Full-service point of contact for residential customers — walk-ins, inbound calls, pre/post-measure quotes, install scheduling, invoicing, and materials coordination.
COMMERCIAL SERVICE
Supports commercial service customers via phone and in-person — storefronts, office glass, and emergency board-ups — with quoting, PO creation, invoicing, and field scheduling.
Qualifications
Qualifications & Requirements
Education:
- High school diploma or GED required
Experience:
- 2+ years of inside sales or CSR experience in a branch, trade, or service environment
- Background in glass, construction, or home services a plus
Skills & Competencies:
- Strong phone presence with a customer-first, close-oriented mindset
- Proficient in Salesforce CRM or similar; quick learner on new systems
- Organized and detail-oriented; comfortable managing multiple priorities
- Basic math skills for measurements, pricing, and quote preparation
- Comfortable with invoicing, purchase orders, and basic materials receiving
Preferred:
- Familiarity with glass, fenestration, or construction terminology
- Experience with scheduling software or estimating/quoting tools
About Binswanger Glass
Binswanger Glass, a leader in the glass industry since 1872, operates over 75 locations across the United States. We specialize in residential glass replacement, commercial glass services, and contract glazing for large commercial construction projects. Our culture is built on craftsmanship, customer service, and a commitment to developing our people.
Best in Glass Benefits
Binswanger Glass offers a comprehensive benefits package for all full-time employees:
- Industry-leading Compensation
- Medical, Dental, and Vision Insurance Plans
- 401K with employer match
- 100% Company-paid Short-Term Disability and Life Insurance
- Supplemental Life Insurance and additional Voluntary Benefits
- Personal Health Advocate
- Employee Assistance Program
- Tuition Reimbursement
- Generous Paid Time Off (PTO) including 9 annual holidays
- Daily Pay
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