Workers’ Compensation Assistant

ABOUT ROCK FORCE

RockForce is the trusted team setting the stage for the greatest moments in live events. With a legacy built on the unification of nine industry leaders, we bring decades of expertise to seamlessly execute concerts, festivals, sporting events, live broadcasts, award shows, and corporate activations.

Through integrated event production, workforce solutions, innovative technologies, and payroll services, RockForce delivers precision, efficiency, and reliability at every scale.

Our people are the magic-united by passion and skill, we operate as one unstoppable force to ensure every event is executed with professionalism, care, and an unwavering commitment to safety and compliance.

Join us as we head into one of the most exciting eras in the live entertainment industry!

JOB DESCRIPTION

The Workers' Compensation Claims Assistant provides administrative support for the company's multi-state workers' compensation program. Working under the direction of the Workers' Compensation Manager, this position assists with injury intake, claim filing, information gathering, wage reports, TPA follow-up, and electronic claim file maintenance.

This opportunity is for someone who is organized, curious, dependable, and comfortable asking questions to obtain complete and accurate information. Previous workers' compensation experience is welcomed but is not required. Training will be provided on the company's injury-reporting procedures, claim systems, terminology, and documentation requirements.

Key Responsibilities and Focus Areas

Injury Intake and Claim Filing

- Review incoming injury reports to determine whether required information has been provided.

- Enter and submit workers' compensation claims to the appropriate carrier or TPA using established procedures.

- Confirm basic information such as the injured employee's name, employing entity, work location, injury date, supervisor, client, venue, and state.

- Ask appropriate follow-up questions to better understand how the injury occurred and identify missing information.

- Contact supervisors, employees, witnesses, and internal departments to collect required facts and documents.

- Gather incident reports, witness statements, photographs, work schedules, and other supporting information.

- Immediately escalate serious injuries, unclear circumstances, conflicting information, or reporting delays to the Workers' Compensation Manager.

TPA and Carrier Follow-Up

- Receive and track routine information requests from insurance carriers and TPAs.

- Gather responses to basic questions about employment, job duties, injury circumstances, work schedules, and available records.

- Provide requested documents after reviewing them for completeness and accuracy.

- Route questions involving claim decisions, compensability, legal issues, reserves, or settlement matters to the Workers' Compensation Manager.

- Maintain a follow-up list and send reminders for outstanding information.

Wage and Employment Information

- Request payroll and employment information needed to complete wage reports.

- Assist with preparing wage statements and earnings documentation using established forms and procedures.

- Verify employment dates, job title, work schedule, hours worked, overtime, and earnings information.

- Ask for assistance when payroll records are missing, inconsistent, or unclear.

- Submit completed wage documentation within established deadlines.

Administrative and File Support

- Create and maintain organized electronic claim files.

- Upload documents, enter claim notes, and update claim tracking systems.

- Document telephone calls, emails, requests, and completed follow-up activities.

- Monitor outstanding tasks and notify the Workers' Compensation Manager of overdue items.

- Assist with obtaining job descriptions, physical-demand information, personnel documents, and other claim-related records.

- Handle employee, medical, payroll, and claim information confidentially.

- Provide general administrative support to the Workers' Compensation Manager.

Communication

- Communicate with injured employees, supervisors, and internal departments professionally and respectfully.

- Provide basic information about the company's injury-reporting process without offering medical, legal, or claim-coverage opinions.

- Help supervisors understand what documentation is needed following a reported injury.

- Ask questions when instructions, facts, or documentation are unclear.

- Maintain a service-focused approach while ensuring information is complete and accurate.

Required Qualifications

- High school diploma or equivalent.

- Strong organizational skills and attention to detail.

- Ability to follow written procedures and complete work within established deadlines.

- Strong written and verbal communication skills.

- Comfortable asking follow-up questions and communicating with employees, supervisors, and business partners.

- Basic proficiency with Microsoft Outlook, Word, and Excel.

- Ability to learn new software and electronic claim systems.

- Ability to handle confidential and sensitive information appropriately.

- No previous workers' compensation or insurance experience is required.

Preferred Qualifications

- Associate or bachelor's degree in business administration, human resources, risk management, occupational safety, insurance, or a related field; degree preferred but not required.

- Previous administrative, customer service, data-entry, payroll, human resources, insurance, or office-support experience.

- Workers' compensation or insurance experience is beneficial but not required.

- Experience reviewing forms, maintaining electronic records, or collecting detailed information.

Position Scope

- The Workers' Compensation Claims Assistant works under the direction of the Workers' Compensation Manager and does not determine whether a claim is compensable, make benefit decisions, establish reserves, direct legal strategy, or authorize settlements.

Location: Hybrid, Nashville, TN

WHY ROCKFORCE

We don't just staff events - we build careers. Rock F orce is committed to attracting, retaining, and developing the best talent in the business. Our crews benefit from:

- Competitive Wages

- Eligible employees may participate in comprehensive health, dental, and vision insurance plans, as well as a 401(k) plan, once qualification requirements are met.

- Opportunities for professional development and advancement

This commitment makes Rock F orce an employer of choice in the live event industry.

LET'S BUILD SOMETHING TOGETHER!

RockForce strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, RockForce will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, RockForce also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact Human Resources to request the opportunity to participate in a timely interactive process. We will also provide reasonable religious accommodations on a case-by-case basis.