Technical Integrations Manager USA

Trustpair stops vendor fraud before it happens. We're the automated vendor validation platform protecting 600+ enterprise companies worldwide. Since 2017, finance and procurement teams have used Trustpair to eliminate vendor fraud while reclaiming 90% of the time they once spent on manual checks.As vendor fraud grows more sophisticated, we stay ahead by combining deep expertise in financial crime with cutting-edge technology. AI isn't a buzzword here, it's embedded in everything we do. From your first week, you'll use AI tools to accelerate your impact, with dedicated training and peer support to help you master them. Our teams have embedded AI into daily work, from automating routine tasks to unlocking strategic insights. The result? Work that used to take hours now takes minutes, and you'll spend more time on what matters.With offices in New York, Paris, London, and Milan, we're a diverse team united by a bias for action. We ship fast, learn from experiments, and tackle problems that matter: protecting billions in payments for companies worldwide. If you want to see your work make an immediate impact in financial security, Trustpair is built for you.Learn more about how we use AI in our everyday work.About the roleWe're looking for a Technical Integrations Manager to deliver customer integrations across North America, with a primary focus on the US.Joining our Technical Integrations team within the Customer organization, you'll initially report to Caitlin Sweeney, VP of Customer Success. This is an individual contributor role, combining hands-on technical delivery with ownership of project scope, timelines, and stakeholder coordination.You'll take integrations from technical kickoff through testing, go-live, and post-launch support. Working closely with Customer Success, customer IT teams, and external system integrators, you'll connect Trustpair to enterprise finance systems and help customers achieve their fraud-prevention goals.Location: New York City, with 2–3 days per week in the office.Compensation: $125,000–$140,000 annual base salary, plus a $15,000 target bonus, for total on-target earnings of $140,000–$155,000.What you'll doDeliver technical integrationsOwn native connector, API, and file-based integrations, from validating technical prerequisites and mapping data through production cutover.Coordinate testing and quality assurance, support customer acceptance testing, and troubleshoot issues using logs, payloads, and API responses.Work with enterprise ERP and finance systems, including environments using SAP and Oracle.Lead customer integration projectsManage around 20 active projects at different stages, from kickoff and build to customer testing and post-launch support.Lead technical kickoffs and workshops, keep plans and risks current in Planhat, and flag scope or timeline changes early with clear options.Coordinate with system integrators and consultants on larger programs, align dependencies, and uphold technical standards. Treat ERP migrations as separately scoped projects.Be a trusted technical partnerAct as the main technical contact for customer IT, ERP, and security teams, and train them to operate and maintain their integration.Partner with Customer Success to align integration design with customer goals and provide consistent communication throughout onboarding.Build on structured handovers from Pre-Sales and contribute technical input on complex customer cases.Support successful launches and improve deliveryOwn integration support during the two-week post-go-live care period and provide complete documentation for the transition to ongoing Customer Success support.Share reproducible bug reports and connector feedback with Product, and help improve integration playbooks with the Technical Integrations team.Track delivery timelines, time to value, and integration satisfaction to improve the customer experience.What’s in it for you At Trustpair, we see AI as a tool to save time, sharpen focus, and boost impact. Whether you're already hands-on with AI or eager to learn, you’ll join a team that values and encourages AI-driven ways of working.Ownership of US customer integration projects, with visible impact on how quickly customers start benefiting from Trustpair.Hands-on work with complex enterprise finance systems and a product that protects businesses from payment fraud.The opportunity to help shape delivery frameworks and practices as the Technical Integrations team develops.Opportunities to grow toward senior integration and leadership roles, or explore Solutions Architecture, Pre-Sales, Product, and Customer Success.Why join Trustpair? A list of our perks here!Must-Haves3+ years of hands-on, customer-facing integration delivery experience at a B2B SaaS vendor, system integrator, or consultancy, including configuring and troubleshooting integrations yourself.Practical knowledge of REST APIs, JSON, OAuth, API keys, Postman, and file-based integrations using SFTP and flat-file formats, including scheduling and error handling.Strong data-mapping and troubleshooting skills, using logs, payloads, API responses, and sample files to identify root causes and prepare clear escalations.Experience managing a busy portfolio of customer technical projects at different stages, ideally 10+ concurrently, with ownership from kickoff through go-live.Consistent planning and follow-through: clear priorities, owners, milestones, accurate project tracking, and early action on dependencies and risks.Resourcefulness and learning agility: you investigate unfamiliar systems, test solutions, ask for help early, and share what you learn.Clear, concise communication with technical and business stakeholders, including written follow-ups, timely risk updates, and alignment with Customer Success.Ability to collaborate proactively with colleagues across time zones through clear written requests and planned working overlap.Nice-to-HavesERP or finance-system integration experience; SAP or Oracle experience is strongly preferred. Other relevant systems include Coupa, Kyriba, NetSuite, Workday, and Sage.Familiarity with procure-to-pay workflows, vendor master data, or treasury processes.Experience coordinating delivery within customer programs led by system integrators or consultancies.Experience training customer IT teams, documenting integrations, and preparing handovers to Customer Success.Experience in a growing scale-up, with comfort delivering while processes are still being developed.Curiosity about AI or practical experience using it for mapping specifications, test cases, documentation, or troubleshooting, with a habit of validating outputs.Recruitment ProcessFirst call with Céline, Chief People Officer (30 min), video callExperience Interview with Caitlin Sweeney, VP of Customer Success (45 min), video callPanel Interview with two cross-functional members of the team (45 min), video callCase study with Caitlin & Jeremy, our CRO (60 min), preferably onsiteCofounders Interview with Alex (45 min), video call.Equal Opportunity StatementTrustpair's policy is to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category.Applicants for all positions in Trustpair must be legally authorized to work in the country which they are applying for. The verification of employment eligibility will be required as a condition of hire.