Head of Client Success & Business Development

VACANCY:

A vacancy exists in the Technology Business Unit for a Head of Client Success & Business Development

Purpose of Position:

·       Lead strategic customer relationships, driving satisfaction, retention, profitability, and GP growth.

·       Grow existing accounts through renewals, service expansion, and increased customer lifetime value.

·       Drive cross-business collaboration and integrated technology solutions across IQbusiness.

·       Win new customers by building relationships, developing pipelines, and closing opportunities.

·       Ensure successful transition of new customers into delivery.

Main Responsibilities:

·       Own strategic customer relationships and account plans.

·       Drive retention, GP growth, customer satisfaction, and service expansion.

·       Grow accounts through cross-practice and multi-solution opportunities.

·       Promote Cloud, Security, Managed Services, EUC, Software Development and Automation solutions.

·       Identify and develop new customer opportunities.

·       Build and manage qualified pipeline through closure.

·       Drive proactive upsell and cross-sell opportunities.

· Transition  new customers successfully into delivery.

·       Manage pipeline forecasting and commercial expectations.

·       Drive customer lifetime value, profitability, gross margin, new GP, and win rate.

Key Performance Measures:

·       Client Success – 50%: Customer retention %, revenue and GP growth %, customer satisfaction score, renewals and service expansion.

·       Collaborative Growth – 25%: Cross-practice GP generated, qualified referrals converted, and joint opportunities won.

·       New Business – 25%: New customers won, new GP generated, pipeline coverage, win rate, ACV (annual contract value) and gross margin.

Required Capabilities:

- Strategic account leadership and customer success

- Executive relationship and stakeholder management

- Commercial, GP and forecasting capability

- Consultative selling and pipeline management

- Cross-sell, upsell and new business development

- Strong negotiation, influencing and closing skills

- Ability to transition opportunities into successful delivery

Required Experience :

- Experience in strategic account management, customer success and/or B2B technology/services sales.

- Demonstrable experience retaining and growing customer accounts; experience developing and managing qualified sales pipelines through to closure.

- Experience building executive decisionmaker/influencer relationships.

- Experience selling or coordinating multi-practice technology/service solutions.

Minimum Educational Qualifications :

- Bachelor’s degree or equivalent qualification in Information Technology, Information Systems, Business Information Systems, Commerce, Business Management, or a related field.

- At least one recognized cloud certification in Microsoft Azure or AWS is required. If a candidate does not hold the certification at the time of appointment, they must complete it within the first six months of employment.

- Recognized certifications include Microsoft Certified: Azure Fundamentals (AZ-900), AWS Certified Cloud Practitioner, or a higher-level equivalent.

- A Postgraduate Diploma in Business Management or other relevant postgraduate business qualification would be advantageous.

If you are interested in this vacancy, please apply via the job ad post, no later than 13 November 2026.

Applicants may be required to participate in a comprehensive assessment process and must be deemed competent.

Work sample and/or psychometrics tests may be undertaken as part of the selection process.

Applicants who have not been contacted within three months from the closing date should consider themselves unsuccessful.

Preference will be given to candidates from the designated groups.