Guest Relations Manager (Paros, Greece)

Who we are

Kenshō Hotels & Villas, the award-winning boutique hospitality brand born in Mykonos, is expanding its story to the island of Paros. Renowned for redefining Cycladic luxury through design, gastronomy, and heartfelt service, Kenshō is now creating a new haven of relaxation and inspiration on one of Greece’s most authentic and beautiful islands.

We are seeking passionate, talented, and dedicated professionals who share our philosophy of excellence, creativity, and genuine hospitality. This is a unique opportunity to be part of a visionary project that combines the elegance of Kenshō with the natural charm of Paros.

If you’re ready to grow your career within a dynamic team and contribute to an exceptional new chapter in luxury hospitality, we invite you to explore our open positions and join us on this exciting journey.

About the Role

The Guest Relations Manager serves as the "face" of the hotel and will ensure that every guest receives personalized, high-quality service throughout their stay. His/Her primary goal will be to anticipate guest needs, resolve issues promptly, handle VIP guests, and build long-lasting relationships to drive guest loyalty and satisfaction.

Note: This role is based in Paros/Greece.

Key Responsibilities

- Welcome and personally attend to VIP guests, repeat clients, and special requests throughout their stay.
- Lead, train, and mentor the Guest Relations and Concierge teams to ensure seamless service delivery and high operational standards.
- Handle guest concerns or complaints directly and discreetly, applying effective service recovery to turn challenges into positive experiences.
- Collaborate closely with operational departments (Housekeeping, F&B, Spa, Front Desk) to organize special amenities, celebrations (birthdays, anniversaries), and bespoke itineraries.
- Monitor guest satisfaction scores and online reviews (TripAdvisor, Google, LHW / Relais & Châteaux standards), implementing action plans to continuously enhance the guest experience.
- Ability to provide guests with insightful recommendations on local attractions and cultural experiences tailored to their individual preferences.
- Report regularly to the General Management on guest satisfaction metrics, feedback trends, and operational insights.

Requirements

- Minimum of 3–5 years in a similar managerial or supervisory Guest Relations role within a luxury 5-star resort or high-end boutique hotel.
- Fluency in English (both written and spoken) is required. Proficiency in additional languages (e.g., French, German, Russian, Arabic) is considered a major plus.
- Degree in Hospitality Management, Tourism, Business Administration, or a related field.
- High emotional intelligence (EQ), exceptional communication skills, elegance in posture and speech, and the ability to build rapport with discerning clientele.
- Strong knowledge of PMS software (e.g., Opera, Fidelio) and CRM tools.
- Ability to identify guest preferences and anticipate their needs, recommending personalized upgrades, services, experiences and tailored packages that enhance guest satisfaction while maximizing revenue.

Benefits

- Competitive salary in line with market standards and professional experience
- Company-provided accommodation and daily meals to support employee wellbeing