About this role
JOB DESCRIPTION
PHARMACY TECHNICIAN
Department
Pharmacy Operations
Reports To
Pharmacist-in-Charge / Pharmacy Manager
Position Summary
The Pharmacy Technician is responsible for assisting pharmacists with the daily operations of the pharmacy, including processing prescriptions, preparing and dispensing medications under the direct supervision of a licensed pharmacist, maintaining accurate patient records, and providing excellent customer service. The Pharmacy Technician plays an important role in ensuring the safe, accurate, and efficient delivery of medications while maintaining compliance with applicable state and federal regulations.
Essential Duties and Responsibilities
- Assist pharmacists with the preparation, processing, and dispensing of prescription medications under appropriate supervision.
- Enter prescription information into the pharmacy computer system accurately and efficiently.
- Review patient profiles and prescription information for completeness and accuracy.
- Count, measure, package, label, and prepare medications for pharmacist verification.
- Assist with prescription intake, refills, transfers, and processing requests.
- Communicate professionally with patients, healthcare providers, insurance companies, and other pharmacy personnel.
- Process prescription insurance claims and assist with resolving billing rejections or coverage issues.
- Maintain accurate patient records and protect confidential patient health information in accordance with HIPAA requirements.
- Monitor medication inventory, assist with ordering supplies, and restock medications as needed.
- Check medication expiration dates and assist with maintaining proper storage conditions.
- Maintain a clean, organized, and safe pharmacy work environment.
- Follow all company policies, pharmacy procedures, and applicable state and federal laws.
- Assist with workflow management to ensure prescriptions are completed accurately and in a timely manner.
- Identify and report potential medication errors, discrepancies, or safety concerns to the supervising pharmacist.
- Perform other duties as assigned by the Pharmacist-in-Charge or Pharmacy Manager.
Qualifications and Requirements
- High school diploma or equivalent required.
- Previous pharmacy technician experience preferred but not required.
- Current Pennsylvania Pharmacy Technician registration, or ability to obtain and maintain registration as required by state law.
- National pharmacy technician certification (CPhT) preferred, if applicable to the position.
- Basic computer skills and ability to learn pharmacy management software.
- Strong attention to detail and organizational skills.
- Excellent communication and customer service abilities.
- Ability to work independently and as part of a team.
- Ability to maintain confidentiality and handle sensitive patient information.
- Ability to work in a fast-paced environment while maintaining accuracy.
Knowledge, Skills, and Abilities
- Knowledge of basic pharmaceutical terminology and medication names.
- Understanding of prescription processing and pharmacy operations.
- Strong mathematical and basic calculation skills.
- Ability to prioritize multiple tasks and meet deadlines.
- Strong problem-solving and communication skills.
- Commitment to accuracy, patient safety, and professional conduct.
- Ability to follow established procedures and instructions.
Physical Requirements
- Ability to stand and walk for extended periods throughout the workday.
- Ability to sit, bend, reach, and perform repetitive movements as required.
- Ability to lift and carry boxes or supplies weighing up to 25 pounds.
- Ability to use a computer, telephone, and other pharmacy equipment.
- Ability to perform detailed work requiring concentration and accuracy.
Work Environment
The Pharmacy Technician works in a retail
pharmacy setting and regularly interacts with pharmacists, patients, healthcare providers, and other pharmacy personnel. The position requires the ability to work in a fast-paced environment while maintaining accuracy, professionalism, and compliance with pharmacy regulations.
Equal Employment Opportunity
The company is an equal opportunity employer and makes employment decisions without regard to legally protected characteristics. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.