About this role
We are seeking a detail-oriented, organized Warranty Admin Booker to join our automotive dealership team. In this role, you will bridge the gap between our Service Department and vehicle manufacturers by reviewing, booking, and submitting warranty repair orders. Your precision ensures that all warranty claims meet manufacturer guidelines and that repair work is accurately translated into properly coded claims for prompt reimbursement.
Key Responsibilities
- Review & Book Repair Orders: Audit technician stories, repair lines, and parts lists on completed service tickets to verify accuracy and compliance with manufacturer policies.
- Code Warranty Claims: Apply correct labor operations, labor times, fail codes, and diagnostic procedures per manufacturer specifications.
- Claim Submission & Tracking: Submit warranty claims electronically to manufacturers, track claim status, and process payments/adjustments.
- Rejection Management: Identify, correct, and resubmit rejected or flagged warranty claims in a timely manner.
- Audit Compliance: Maintain organized documentation and hard copies to ensure full compliance during manufacturer warranty audits.
- Service Collaboration: Work closely with Service Advisors, Technicians, and Service Managers to clarify repair details and resolve story or coding discrepancies.
Qualifications & Requirements
- Experience: Prior experience as an Automotive Warranty Booker, Warranty Administrator, or Service Advisor within a dealership setting preferred.
- Technical Knowledge: Familiarity with automotive repair terms, flag hours, factory labor guides, and Dealership Management Systems (DMS) (e.g. CDK, Dealertrack).
- Detail-Oriented: Exceptional attention to detail with strong analytical and record-keeping skills.
- Communication: Clear written and verbal communication skills for collaborating with service personnel and manufacturer representatives.
- Work Ethic: Ability to work on-site full-time in a fast-paced environment and manage multiple priorities efficiently.
What We Offer
- Competitive compensation structure
- Comprehensive health, dental, and vision insurance options
- 401(k) retirement plan
- Paid time off (PTO) and holiday pay
- Opportunities for career growth and ongoing manufacturer training