Customer Service Representative

608 Development Drive, SUITE 100
Plano, Texas 75054


Customer Service Representative

Position Summary

The Customer Service Representative (CSR) is the primary point of contact for customers, handling service inquiries, scheduling appointments, and coordinating communication across teams. This role supports efficient daily operations through customer service,   accurate   recordkeeping, and technician schedule management.

Responsibilities

- Deliver proactive customer service through phone, email, and messaging platforms, responding to customer inquiries and resolving issues   in a timely manner .

- Schedule new and recurring pest control services and coordinate 4-point home inspections with Branch Sales Professionals for existing customers.

- Maintain   accurate   records by logging and managing   customers ,   technician , and management communications within internal systems, ensuring   timely   follow-up and documentation.

- Monitor customer appointment schedules and proactively support appointment adherence and service completion.

Qualifications   and   Requirements

- 6+ months of customer service experience and/or conflict resolution, including phone, email, and SMS communication .

- Strong communication   skills to interact with clients and provide customer service.

- High School Diploma or GED, preferred.

Why Work for   EcoShield   Pest Solutions?

The Shield Co. Management /  EcoShield  Pest Solutions is one of the fastest-growing pest control companies in the country! Our mission is to create the world’s happiest family, and our purpose is to spread happiness. We do this by delivering exceptional experiences to our customers, employees, partners, and communities—treating everyone like family.

EcoShield   Pest Solutions is proud to offer competitive pay and full benefits!

- Weekly Pay – get paid every Friday!

- Paid  sick   and vacation time along with 10 company-paid holidays .

- Comprehensive   benefits package including   medical, dental, and vision options .

- 401(k) with a competitive match.

- Access to the Employee Assistance Program (EAP) .

- Discounted pest control services for employees and   their friends and   family.

Base pay is one part of our total compensation package. The base pay for this position is an hourly rate of $15.00 .

Physical Demands and Working Requirements

The physical demands and working conditions outlined here are typical requirements for an employee to effectively carry out the essential duties of this job. Reasonable  accommodations  may be provided to  assist  individuals with disabilities in performing these essential functions.

- Requires prolonged periods of sitting at a desk or workstation

- Frequent use of hands and fingers for typing and using a computer mouse

- Occasionally lift and carry office materials or supplies up to 25 pounds

- Requires  clear vision  for reading documents, computer screens, and other office materials

- Work is inside a climate-controlled office with quiet to moderate noise level

The above statements are meant to outline the general nature and scope of work performed by employees in this role. They should not be interpreted as an exhaustive list of all responsibilities, duties, and skills  required  for this position.

EEO Statement:  The Shield Co. Management, LLC is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA):  The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment,  in accordance with  applicable laws.

EcoShield is an equal opportunity employer, committed to diversity and inclusion. We make employment decisions based on merit and business needs, without discrimination based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Americans with Disabilities Act (ADA): The Shield Co. Management, LLC is committed to providing reasonable accommodations to qualified individuals with disabilities during both the hiring process and throughout employment, in accordance with applicable laws.