Contract Support Administrator - JCA Engineering

MSD Level 5 – Contract Support Administrator

Role: Contract Support Administrator
Location: Battersea Power Station
Mon-Fri, 8-5
Salary 30-34K

Purpose/Main Functions of Position
The Contract Support Administrator plays a key role within the site team, providing high-quality administrative, reporting and operational support to the resident maintenance team. The role is responsible for ensuring efficient contract administration, accurate reporting, compliance with company procedures and excellent customer service.
Working closely with operational, finance and procurement teams, the Contract Support Administrator will support the smooth delivery of facilities management services while maintaining high standards of accuracy, organisation and professionalism.

Strategy & Objectives
Understand the JCA strategic and departmental/divisional plans and how my objectives relate to these.
Attend and contribute to arranged reviews and updates for department/division and JCA strategic plan and my personal objectives.
Deliver to my agreed personal objectives .

Expansion & Growth
Follow all company policies, procedures and compliance requirements.
Support audits by providing accurate records and documentation.
Maintain a safe and professional working environment.
Identify opportunities to improve administrative processes, systems and ways of working.
Contribute positively to team objectives and continuous improvement initiatives.

Revenue Costs & Margin
Understand my departmental/divisional budget constraints and what this means to me, where applicable.
Provide input to enable tracking of actual costs vs budgets.
Contribute to departmental/divisional plans to address risks and identify opportunities.
Manage business operations to achieve or exceed performance in accordance with budgets and service levels.

Compliance & Controls
Report on my achievement against my targets using agreed methods.
Understand, adopt and follow to JCA policies and procedures using required systems and methods.
Understand the implications of any changes to legislation, that affect me and comply with these and request any training I need.
Provide data and support as required for process and system audits.
Work in and maintain a safe and legal working environment.

Happy Employees
Participate in employee engagement activities.
Understand my role within my team and JCA.
Understand JCA’s culture, values, mission statement, core values and behaviours.
Lead my team in the delivery of tasks in line with the JCA Core Values as well as my own and deliver to the highest potential.

Stakeholder Engagement
Build positive working relationships with clients, colleagues, suppliers and subcontractors.
Act as a professional point of contact for administrative and contract-related enquiries.
Attend meetings as required and prepare meeting notes and action logs.
Support effective communication between operational teams and contract stakeholders

Happy Customers
Always, role model JCA values and behaviours when attending industry, client or charitable forums as required.
Put client and client’s customers and priorities at the heart of what you do in line with JCA brand values.
Contribute to improving customer service by providing feedback from customers using (in line with) JCA’s defined methods.

Job Specifics
Provide administrative support across all aspects of the contract, including written, verbal and electronic correspondence.
Process and maintain engineer documentation, including service reports, material requisitions and expense records.
Ensure contract records and documentation are maintained accurately and in a timely manner.
Support the production and submission of quotations and proposals.
Prepare reports, presentations and documentation as required by the contract management team

Qualifications and Experience
GCSEs (or equivalent) in Maths and English.
Experience in an administrative, contract support or facilities management support role.
Proficient in Microsoft Office applications, particularly Excel, Word and PowerPoint.
Strong organisational skills with excellent attention to detail.
 Ability to manage multiple priorities and meet deadlines.
Excellent communication and interpersonal skills.
Experience using CAFM, maintenance management or similar business systems.

Administration Management
Understanding of all business systems and identifying where training needs are required.  
Knowledge of administrative   processes,   procedures and systems such as   but not limited to   Microsoft   Office 365,   Microsoft Dynamics 365,   financial accounting systems, financial planning and analysis platforms, and industry specific project management and project   collaboration systems.

Learning and Development
It is your responsibility to actively seek relevant training and development requirements.  The Company will, as necessary, facilitate formal training and provide mentoring to enable you to conduct duties as laid out in this role description.   
Training on statutory topics will be at a level relevant to the role and at frequencies required to keep abreast of current obligations.

Other Roles and Responsibilities
In addition to the duties and responsibilities listed, the jobholder is required to carry out such other duties as may be required and as may be assigned from time to time.

Key performance indicator types specific for this role
Accuracy and timeliness of contract administration.
 KPI and SLA reporting quality.
Contract compliance and record management.
Customer and stakeholder feedback.
Support of effective contract service delivery.
Contribution to operational efficiency and continuous improvement.