About this role
Description
***This is a range position from Associate Program Manager (grade 16) to Program Manager (grade 17) based on candidate capabilities and experience***
The GRS North America Underwriting Learning Team is looking for a dynamic Learning & Development (L&D) Program Manager who will serve as the end-to-end manager of learning programs. This role combines program management, instructional design, facilitation, and stakeholder engagement to manage the full program lifecycle, from learning needs analysis and measurement planning, through content design and development, execution, evaluation, and continuous improvement. You’ll partner with stakeholders to ensure solutions align with business priorities. Candidates must have a demonstrated track record of operating independently, taking initiative, and engaging with stakeholders with confidence and credibility.
This position may require virtual or in-person delivery of training, typically in Boston, MA, Plano, TX, Seattle, WA, or other designated locations, depending on business needs. Candidates who live within 50 miles of Boston, MA; Portsmouth, NH; Seattle, WA; Indianapolis, IN; Columbus, OH; or Plano, TX will follow a hybrid schedule, coming into the office two days per week. Otherwise, this role is remote.
What you’ll do
• Own the end-to-end approach for designing, developing, and delivering prioritized learning solutions by engaging and directing functional partners (e.g. sponsors, SMEs, vendors).
• Partner with business stakeholders to align expected learning outcomes to business KPIs and organizational goals, conducting needs assessments to determine the right learning solution.
• Develop and maintain project plans, timelines, and logistics using tools such as Wrike, ensuring seamless delivery and a high-quality participant experience.
• Design, create, maintain, and update learning content, curriculum, and course materials for GRS North America Underwriting audiences.
• Create multimedia e-learning and video content using industry tools (e.g., Articulate Storyline, Vyond, Camtasia), and publish and manage learning through Cornerstone or an equivalent LMS.
• Translate learning frameworks and standards into practical, business-relevant solutions, balancing local context with consistency and quality.
• Support facilitation as needed (virtual and/or in-person), including leading sessions, coordinating business-led sessions, or enabling other facilitators to deliver consistently high-quality experiences.
• Manage program administration, including communication, roster management, materials production, scheduling, Teams channel ownership.
• Lead or coordinate Train-the-Trainer activities, including creating or updating facilitator materials and participation prompts, coordinating and preparing SME presenters to facilitate engaging learning experiences.
• Enable strong rollout and adoption by planning communications, change support, and integration into business rhythms (leader enablement, reinforcement, sustainment).
• Monitor learning effectiveness using qualitative and quantitative insights (feedback, adoption, learning data, business/skill outcomes where available); collect participant and manager feedback, develop program assessments and evaluation tools, and translate findings into continuous improvement actions.
• Track and report success metrics (e.g., event satisfaction, time-to-productivity, completion rates, manager satisfaction, cohort retention) and recommend course corrections.
What you’ll bring (preferred)
• Experience in learning & development as a consultant/partner (needs analysis, solutioning, stakeholder management).
• Strong program and project management skills.
• Demonstrated instructional design and content development experience, including working with SMEs to create engaging learning experiences.
• Proficiency with instructional design and content development tools, including Articulate 360 and Vyond (preferred).
• Drive to stay current on development trends and leverage AI tools to scale repeatable tasks, improve consistency, enhance content development, and elevate program quality.
• Facilitation experience in both virtual and in-person environments.
• Familiarity with learning measurement and using data to drive decisions, including designing and implementing program evaluation and measuring training effectiveness.
• Experience in insurance underwriting is a plus.
Note: This is a range position based on candidate capabilities and experience
Qualifications
- Bachelor's degree (preferably within Organizational Development, Training, Business or a related field) or equivalent experience required
- Advanced degree preferred
- In addition, requires 5-7 years of related business experience to include 2-3 years of combined instructional design, performance coaching or program management experience
- Prior supervisory or management experience within a large insurance or financial services company preferred
- Requires excellent written and verbal communication skills, to include advanced presentation/facilitation skills
- Demonstrates strong project management skills
## Travel
10%