MIU MIU Store Manager, De Bijenkorf (m/f/d)

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

JOB PURPOSE

As a Store Manager, you are a passionate Brand Ambassador and business leader, bringing the brand’s philosophy and values to life for the local market, the store team and every client. You operate with an entrepreneurial mindset, taking ownership of the store’s overall performance and ensuring the seamless execution of all activities required to achieve business objectives. You ensure excellence in the client experience through a strong presence on the shop floor, leading by example and consistently placing the client at the heart of everything you do.You are a motivating and inspiring leader who coaches and works closely with the team to achieve sales targets and maximise commercial opportunities. You mentor and develop your people, supporting their growth through effective succession planning and creating opportunities for internal progression. You ensure that company policies and procedures are consistently and proactively implemented while overseeing all operational activities within the store.

This is an exciting opportunity to lead a new store opening in 2027, playing a pivotal role in establishing the store, building a high-performing team and creating a strong brand presence within the local market. The successful candidate will be expected to start on 1 February 2027.

RESPONSIBILITIES

- Drive the store team to exceed financial targets and maximise sales performance, contributing to the overall success of the store.

- Develop and implement action plans based on careful analysis of business performance.

- Lead the store team to exceed KPI targets, including cross-selling and upselling across product categories.

- Represent the company within the local market, identifying opportunities to increase footfall, attract new clients and build long-term relationships with the brand.

- Maintain a strong presence on the shop floor, ensuring the highest standards of client engagement and service.

- Promote omnichannel awareness across the team, encouraging and supporting the use of digital tools to strengthen client relationships and achieve business objectives.

- Support the growth of the e-commerce channel by responding promptly to orders and ensuring a consistently high standard of service.

- Meet store operating budgets by monitoring and managing expenses effectively.

- Provide constructive product feedback based on store needs and participate in buying sessions when required.

- Place the client at the heart of everything you do, leading by example to create a welcoming environment and ensuring the team strives to meet every client’s needs and requests.

- Promote a client-centric mindset by developing and maintaining strong client relationships and delivering meaningful after-sales experiences.

- Ensure excellent client satisfaction and the highest standards of service through the consistent delivery of the Brand Selling Ceremony.

- Manage the store’s local VIC portfolio effectively, proposing appropriate and tailored actions to strengthen client loyalty and increase spend.

- Partner with corporate functions to implement clienteling initiatives and events that strengthen client loyalty and increase spend.

- Proactively identify opportunities to acquire new clients and grow store sales.

- Foster a strong culture of private appointments within the team.

- Proactively manage client complaints to preserve relationships and achieve positive outcomes.

- Motivate and inspire the team, promoting a strong team spirit through effective communication and creating a positive, energetic environment that is evident to clients.

- Encourage effective information-sharing across the team and lead morning briefings on key topics and priorities.

- Develop a thorough understanding of all company tools and applications, including IT systems and digital platforms, and ensure the team is kept informed of relevant updates.

- Understand the team’s needs and priorities, providing training and inspiration on product knowledge, sales techniques, client service, and company policies and procedures.

- Identify talent within the team and recommend individuals for internal development opportunities, working with the Retail Operations Manager to establish appropriate development plans.

- Ensure continuous team development through coaching and regular follow-up on individual action plans.

- Attract and recruit top talent through proactive networking and talent scouting.

- Foster strong collaboration between front and back of house to ensure efficient and seamless store operations.

- Lead by example to ensure products are handled with the highest level of care and respect across every client interaction and operational procedure.

- Ensure visual displays attract clients and maximise sales in accordance with company guidelines, proactively seeking Visual Merchandising and Merchandising support according to store needs.

- Ensure the effective and efficient management of company assets.

- Ensure full compliance with company procedures relating to cash handling, inventory, logistics and all reporting requirements set by Head Office.

- Provide feedback and recommendations to the Visual Merchandising and Retail Merchandising teams when appropriate.

- Collaborate with Retail Head Office on the organisation of local events, setting realistic yet ambitious client and commercial objectives.

- Ensure the highest standards of service and execution during store events.

- Proactively identify and propose opportunities for local events in partnership with relevant stakeholders and influencers.

KNOWLEDGE AND SKILLS

Previous experience within a luxury retail environment is highly desirable.

Genuine enthusiasm for fashion, art and the wider luxury sector.

Strong understanding of the luxury market and relevant product categories.

A strong people focus, demonstrated through the ability to lead, motivate and inspire a team.

Excellent communication and interpersonal skills.

Very good command of both English and Dutch.

Strong commercial awareness and business acumen.

Good understanding of relevant local employment and retail legislation.

Flexibility and willingness to work in line with the operational needs of the store.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.