Operations & Dispatcher Manager

We are hiring for an Operations & Dispatch Manager on behalf of our client, a fast-growing logistics, transportation, and courier solutions provider. This role provides an opportunity to direct daily fleet performance, optimize dispatch workflows, and lead frontline operational teams in a high-impact environment.

Location: Ashburn, VA
Schedule: Mon-Fri, Standard Business Hours
Compensation: $65,000K-$80,000K DOE

Responsibilities Direct daily logistics functions to ensure safe, cost-effective, and on-time service delivery aligned with client service level agreements (SLAs). Compile operational metrics, analyze daily reporting, and partner with executive leadership and cross-functional teams to support business expansion into new markets. Directly oversee the dispatch control room, utilizing Transportation Management Systems (TMS), Electronic Data Interchange (EDI), and direct communications to schedule, route, and track dedicated fleets and courier networks. Manage and mentor dispatchers and operational staff, establishing shift schedules, approving payroll timecards, managing overtime budgets, and conducting regular performance evaluations and coaching. Collaborate with recruitment teams to identify regional driver capacity, onboard newly contracted drivers, provide specialized training, and ensure full compliance with independent contractor standards and safety regulations. Act as the primary escalation point for client requests, routing discrepancies, and service issues, implementing rapid corrective actions to maintain optimal client satisfaction. Maintain on-call operational availability and provide hands-on contingency support when required to ensure zero service disruption.
Qualifications and Key Skills 3–5 years of progressive operations experience within transportation, logistics, or courier services, including at least 2 years in a direct supervisory capacity over dispatch or fleet operations. Strong knowledge of route optimization, fleet utilization strategies, road transport safety regulations, and managing independent contractor (IC) courier models. Hands-on experience with modern Transportation Management Systems (TMS), dispatch software, EDI platforms, and Microsoft Office Suite (Word, Excel, Outlook). Associate degree (or higher) in Logistics, Supply Chain Management, Business Administration, or an equivalent combination of education and hands-on experience. Must hold and maintain an active, valid driver’s license and requires a standard pre-employment background and drug screening. Decisive problem-solving abilities, active listening skills, clear verbal and written communication, and the capacity to manage complex logistics workflows under tight deadlines.

Compensation / Pay Rate (Up to): $65,000.00 - $80,000.00 Per Year