Supervisor - Health and Wellness

Turn your passion for wellness and leadership into meaningful impact at TriHealth. In this role, you'll lead and develop a talented team while creating engaging programs and exceptional experiences that help members live healthier lives. You'll bring together people, programming, service, and operational excellence within a dynamic wellness environment, while also supporting HealthAhead and the wellness needs of a global corporate client. Bring your talents to TriHealth and build a career where you can lead with purpose, make a difference, and help shape healthier communities.

Location: Evendale, OH

Schedule: Monday-Friday, day shift.

Benefits: https://careers.trihealth.com/what-we-offer/benefits *Please note: OPTIONAL positions are not eligible for TriHealth benefits*

We offer competitive shift differentials where applicable, opportunities for professional growth, and a comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement.

Job Requirements:

Bachelor's Degree in Health and Fitness or related field
Basic Life Support for Healthcare Providers (BLS)
Computer Application Skills
3-4 years experience in Fitness Administration
2-3 years experience Supervisor/Lead Programming

Job Overview:

This position exists to provide members with quality staff, programs, service, and state-of-the-art equipment to improve the health of our members via one of several functional areas within the operation of the facility which may include fitness, aquatics, child care/recreation, member service, or food service. Independently and/or with supervision as applicable, this position is responsible for recruiting, hiring, orienting, training, scheduling and evaluating staff; developing membership-based as well as fee-generating products, programs, activities, special events, and/or services for members; and planning, marketing, implementing, and evaluating those offerings. Through oversight of staff, instructors, and contractors, executes operational responsibilities that may include purchasing equipment; supervising maintenance, repair, and cleaning of equipment; scheduling area/program coverage, appointments for services, orientations, classes, and; and furnishing a safe, clean, and welcoming environment. Develops and implements annual calendar year plan and budget and submits monthly reports. Interacts directly with members and nonmembers to address program questions, complaints and suggestions and serves on cross-functional teams throughout the facility. Serves as a manager on duty as needed for a 110,000 square foot wellness facility.

Job Responsibilities:

Achieve a 100% response rate for all comment cards received each month.
Achieve a mean average of 4.4 on the annual member survey for overall satisfaction with the Pavilion.
Achieve YTD net contribution goals withiin +/- 2% for the fitness center operation.
Coordinates with GE maintenance, various aquatic vendors, GEFC, and other TriHealth staff to ensure safe, clean, efficient and effective pool operations and utilization. Coordinates annual pool shutdown.
Create annual strategic plan and budget. Report progression on monthly reports. Meet predetermined annual budget and quality assurance goals
Perform Manager on Duty responsibilities. Handles issues & problems well. Follows policies and procedures. Floats building regularly.
Works as part of a team both at TriHealth and at GE Fitness Center. Attends & contributes to required team meetings. Maintains professionalism.

Other Job-Related Information:

Direct Report FTEs = 3-9

Working Conditions:

Climbing - Rarely
Hearing: Conversation - Consistently
Hearing: Other Sounds - Consistently
Kneeling - Frequently
Lifting 50+ Lbs. - Occasionally
Lifting <50 Lbs. - Consistently
Pulling - Occasionally
Pushing - Occasionally
Reaching - Frequently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Use of Hands - Consistently
Color Vision - Consistently
Visual Acuity: Far - Consistently
Visual Acuity: Near - Consistently
Walking - Consistently

Leadership Performance Standards

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

Achievement of Annual Pillar Goals:
1) Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance

Leadership Competencies:
TriHealth Way of Leading
TriHealth Way of Serving
Transformation Change
Drive for Results
Build Organizational Talent

Leadership Tactics:
Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.
Regularly Round on Team Members, using questions from the rounding log.
- 25 or fewer team members = monthly
- 26-50 team members = every other month
- 51+ (and optional team members) = quarterly

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.