Financial Operations Manager

Why Anchor Loans?

Anchor Loans is one of several operating companies owned by Pretium Partners (+$70B AUM Financial Services Entity) and is working diligently to expand and grow its lending footprint.

Anchor Loans, established in 1998, is the nation’s leading private, direct lender to experienced residential real estate investors and builders, and the first to surpass $10 billion in total fundings. Renowned for expediting financing for developers and investors, we specialize in bridge loans, ground-up construction, and single-family rental solutions for non-owner-occupied projects. Headquartered in beautiful Thousand Oaks, California, Anchor Loans currently lends in 48 states and is expanding into new markets and service lines to better serve our current and future borrowers.

Position Summary:

Anchor’s Loan Servicing Manager is responsible for managing the daily operations of the loan servicing function while remaining hands on with the most complex and critical loans in the portfolio. This role blends team leadership with direct servicing responsibility, ensuring payments and payoffs are handled accurately. The ideal candidate brings deep knowledge of residential and commercial construction lending, strong organizational instincts, and the ability to lead a team in a fast-moving growth environment.

Essential Duties & Responsibilities:

Team Leadership

- Lead, mentor, and develop a team of loan servicers and coordinators

- Set team priorities, manage workload distribution, and monitor pipeline performance

- Conduct regular one on ones, performance reviews, and team meetings

- Establish and enforce servicing procedures, documentation standards, and SLAs

- Identify process gaps and drive continuous improvement initiatives

- Work cross functionally on new product initiatives

Core Servicing Functions

- Manage a portfolio of active construction and bridge loans, with emphasis on complex, nonstandard, or flagged projects

- Process loan payments and advances in a timely manner

- Process returned items and journal postings

- Review payoff requests and other general loan inquiries

- Reconcile and balance amounts in suspense

- Maintain ARM loan records

- Process and monitor extensions, modifications, deferrals, and forbearances

- Escrow management

- Monitor and clear loan covenants

Borrower & Stakeholder Communication

- Serve as a senior point of contact for internal and external customers

- Communicate with release team to ensure collateral is released after payoff

- Coordinate with Asset Management and Special Servicing on loan level issues

Risk & Compliance

- Flag potential defaults or events of concern to appropriate departments

- Ensure all servicing activities comply with loan documents, internal policies, and applicable regulations

- Maintain accurate and audit ready loan files and servicing notes in the loan management system

Systems & Reporting

- Serve as the team’s primary point of contact for the servicing system, ensuring data integrity and accurate loan level recordkeeping

- Run and distribute regular pipeline, aging, and exception reports to leadership and cross functional stakeholders

- Monitor and escalate system issues, data discrepancies, or workflow gaps to IT or vendor support

- Participate in system implementations, upgrades, and process automation initiatives as the servicing subject matter expert

- Maintain reporting dashboards tracking key servicing metrics including payment processing timelines, covenant clearing, suspense balances, and extension activity

- Ensure user access, permissions, and audit trails within the servicing system are maintained in accordance with internal controls

Requirements:

- 6-8+ years of experience in construction loan servicing, administration, or a related role within private or institutional lending

- 2+ years in a team lead, supervisory, or senior individual contributor capacity

- Strong working knowledge of residential and/or commercial construction processes, draw mechanics, and inspection protocols

- Experience with loan management systems

- Demonstrated ability to manage a high volume pipeline with accuracy and urgency

- Proficiency in all Microsoft applications, use of Artificial Intelligence, and data reporting through Excel or Power BI

- Fluent in English and Spanish

Benefits:

The values of our employees reflect those of the company as a whole. If you embrace teamwork, innovation, and accountability you'll feel right at home. Our mission is to create opportunities for success by improving homes and communities. We set up our team members for success by offering a competitive benefits package that includes:

- Colombian law benefits
- Highly competitive performance bonus
- 15 legal vacation paid days
- Paid Colombian Holidays annually

Diversity matters to our organization, and we are proud to be an equal opportunity employer.  All qualified candidates are welcome and will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, genetic information, marital status, sexual orientation, natural origin, disability, age, veteran status, or any other protected characteristic.