About this role
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Overview
The Casino Manager is responsible for overseeing the overall operations and performance of the casino floor, with a primary focus on slot machine operations, revenue generation, guest satisfaction, and regulatory compliance. This position ensures the efficient operation of gaming activities while maximizing profitability, maintaining operational standards, and delivering exceptional guest experience.
The Casino Manager provides leadership and direction to casino personnel, including Slot Attendants, Slot Technicians, Supervisors, Bartenders, and Porters. This role is responsible for developing and implementing operational strategies, analyzing financial performance, optimizing slot floor operations, controlling labor and expenses, and ensuring compliance with all applicable gaming regulations, internal controls, Health Department requirements, and company policies.
The ideal candidate demonstrates strong financial and operational leadership, sound business judgment, excellent communication skills, and a commitment to Terrible's core values.
Key Responsibilities:
Casino and Slot Floor Operations
- Oversee daily casino floor operations to ensure efficiency, profitability, and compliance with established company standards.
- Monitor and analyze slot machine performance, including coin-in, hold percentages, revenue, and other key performance indicators.
- Evaluate slot floor layouts, game placement, and machine performance to identify opportunities for increased revenue and improved guest engagement.
- Ensure gaming equipment and systems are well maintained and casino floor operations run efficiently.
- Identify operational challenges and implement solutions that improve productivity and overall casino performance.
Financial Management and Reporting
- Manage casino financial performance, including revenue, operating expenses, labor costs, and departmental budgets.
- Review and analyze Profit and Loss (P&L) statements and develop strategies to achieve financial objectives.
- Monitor labor expenses and utilize labor management practices to maintain appropriate staffing levels.
- Prepare and present operational and financial reports to senior management.
- Identify business trends, revenue opportunities, and areas requiring improvement.
Leadership and Staff Development
- Provide leadership, direction, and accountability to casino team members and departmental supervisors.
- Recruit, interview, select, train, and develop qualified employees.
- Establish performance expectations and ensure employees consistently meet company standards.
- Coach, counsel, and address employee performance issues through appropriate corrective action when necessary.
- Promote teamwork, accountability, professionalism, and a positive working environment.
- Ensure appropriate staffing levels and scheduling to support business demands.
Guest Experience and Customer Service
- Maintain a visible presence on the casino floor and ensure exceptional guest service.
- Address and resolve guest concerns, complaints, and service issues promptly and professionally.
- Promote a welcoming environment by demonstrating a positive attitude, genuine care for others, and enthusiasm for delivering an outstanding guest experience.
- Ensure team members consistently demonstrate professionalism and provide service that reflects Terrible's standards.
Regulatory Compliance and Internal Controls
- Ensure casino operations comply with all applicable Nevada Gaming Control Board (NGCB) regulations, Minimum Internal Control Standards (MICS), approved Internal Control Procedures (ICPs), and company policies.
- Maintain knowledge of Responsible Gaming practices, Anti-Money Laundering (AML) requirements, and applicable gaming compliance standards.
- Ensure all required gaming documentation, procedures, and operational records are properly maintained.
- Maintain compliance with Health Department regulations and applicable workplace safety requirements.
- Ensure all employees maintain current and valid work cards, certifications, and required licenses.
- Communicate compliance concerns and operational issues through the appropriate management channels.
Recruitment and Team Development
- Participate in the recruitment and selection process by interviewing prospective team members.
- Evaluate candidates to ensure they possess the qualifications, skills, and abilities necessary to meet the requirements of their positions.
- Partner with Human Resources and Talent Acquisition to support staffing needs and maintain appropriate departmental headcount.
Technology and Continuous Improvement
- Stay informed of emerging gaming technologies, slot systems, equipment, and industry trends.
- Identify opportunities to improve operational processes, enhance gaming technology, and increase departmental efficiency.
- Support the implementation of new gaming systems, equipment, and operational initiatives.
Qualifications and Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Must be at least 21 years of age.
- Five to seven years of gaming industry experience required.
- Minimum of three (3) years of supervisory or management experience in a casino environment required.
- Demonstrated experience of overseeing casino floor operations and gaming personnel.
- Strong financial management skills, including budgeting, expense control, and P&L analysis.
- Experience with labor management, scheduling, and workforce optimization.
- Strong analytical skills and the ability to interpret gaming performance reports and financial data.
- Knowledge of casino management systems, slot operations, and gaming technologies.
- Working knowledge of Nevada gaming regulations, internal controls, and compliance standards.
- Familiarity with Responsible Gaming and Anti-Money Laundering (AML) requirements preferred.
- Proficiency in Microsoft Office applications.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to maintain a professional and composed demeanor while working under pressure and managing competing priorities.
- Ability to communicate effectively with team members, guests, department leadership, and senior management through appropriate channels.
- Must be willing and able to work flexible schedules, including evenings, nights, weekends, and holidays.
- Must be able to obtain and maintain all required gaming licenses, work cards, and certifications, including Alcohol Awareness and Health Department certifications, as applicable.
Supervisory Responsibilities
- Recruit, interview, select, orient, train, and develop casino employees.
- Establish performance expectations and monitor employee productivity and performance.
- Provide coaching, counseling, and corrective action as necessary.
- Promote employee engagement, accountability, teamwork, and professional development.
- Implement, communicate, and enforce company policies, operational procedures, and departmental standards.
- Maintain a safe, secure, and healthy working environment.
- Ensure employees maintain valid and current work cards, licenses, and required certifications.
- Monitor service quality and enforce guest service expectations.
- Ensure appropriate staffing levels and effective workforce management.
- Maintain accountability for departmental performance and operational results.
Travel Requirements
Reliable transportation is required. Occasional travel may be necessary to attend company meetings, training sessions, or other business-related functions.
Language Skills
Must be proficient in English, both written and spoken, with the ability to read, interpret, and communicate information from company policies, operational procedures, regulatory documents, instructions, and manuals. Must be able to communicate effectively with guests, employees, management, and regulatory representatives.
Reasoning Abilities
Must possess strong critical-thinking and problem-solving abilities, with the capacity to interpret instructions, analyze operational and financial information, identify problems, and implement effective solutions. Must be able to exercise sound judgment and make timely decisions in a fast-paced casino environment.
Certificates, Licensing, and Regulations
Must be able to obtain and maintain all licenses, permits, work cards, and certifications required by federal, state, and local regulations, including applicable Nevada Gaming licenses and Alcohol Awareness and Health Department certifications.
Employment is contingent upon the ability to qualify for and maintain all required gaming licenses and regulatory approvals.
Physical Demands
The physical demands described here are representative of those required to perform the essential functions of this position.
- Regularly required to stand and walk throughout the casino floor for extended periods.
- Must possess sufficient manual dexterity to operate office equipment, computers, and gaming-related systems.
- Occasionally required to lift and/or move up to 50 pounds.
- Must be able to perform duties in varying work environments, including confined spaces when necessary.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment typically includes a casino setting with moderate to high noise levels, depending on operational activity. The position may occasionally require exposure to an environment containing unrestricted second-hand tobacco smoke. The role requires frequent interaction with guests, employees, and management in a fast-paced operational environment.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Disclaimer
The above description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. Responsibilities and duties may be modified, added, or removed as necessary to meet business and organizational needs. The company reserves the right to amend this job description at its discretion.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!