VP of Product

Company Description

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

Job Description

Role overview

We are hiring a VP of Product to lead two strategic priorities: accelerating business performance through AI-driven innovation and unlocking new revenue opportunities through a data-as-a-service (DaaS) offering built on the wealth of data and insights across our platforms.

You will identify opportunities to simplify workflows, enhance productivity and improve how teams operate through the thoughtful adoption of AI agents and automation. Working collaboratively across the business, you'll build a network of AI champions to drive innovation, share best practices and scale adoption.

You'll also establish the frameworks, governance and enterprise controls needed to deploy AI solutions safely, responsibly and at scale, ensuring we build sustainable capabilities that deliver measurable value across Xplor.

You are an AI-native product leader: you build with AI yourself, measure everything, and hold automation and data products to clear quality, cost and risk standards.

What you'll do

Build a network of AI champions

· Recruit and train champions in every function and business unit to spot, build and own automations.

· Give champions playbooks, low-code tools, office hours and a clear path from idea to approved production workflow.

· Recognize and share wins so adoption spreads across teams.

· Lead change management: training, communications and support so people trust and use what gets built.

Find and guide automation of repeatable processes

· Collaborate with champions to identify high-volume, repeatable processes across support, onboarding, finance, HR, sales operations, engineering and back office

· Size each opportunity by hours saved, cost, cycle time and quality, and keep one ranked automation backlog for the company.

· Design AI-native workflows that create step function efficiency gains.

· Build reusable components (connectors, prompts, evals, templates) so each automation ships faster than the last.

· Set baselines and report savings and productivity gains against them.

Run thousands of agents with enterprise controls

· Define the operating model for agents and workflows: intake, approval, build, test, deploy, monitor and retire.

· Stand up a central registry so every agent has an owner, a purpose, the data and systems it can reach, and a risk tier.

· Partner with Security and IT on identity and least-privilege access for agents, secrets management, audit logs and kill switches.

· Set evaluation and monitoring standards: accuracy, drift, cost per task, failure rates and escalation to humans.

· Prevent sprawl: catch duplicates, enforce shared components, and retire agents that no longer earn their keep.

· Help functions manage AI spend with budgets, model routing and usage reporting by team.

Build and monetize the data-as-a-service offering

· Turn systems of record data into insight products: industry benchmarks, spend and demand trends, cash-flow forecasts, risk signals and next-best-action recommendations.

· Define target customers (our SMB customers, enterprise partners, financial institutions or other third parties) and the problems each will pay to solve.

· Own pricing and packaging: subscriptions, tiers, usage-based APIs, embedded dashboards and premium add-ons.

· Work with Data Engineering to build AI-native data foundations: ingestion, transformation, normalization, categorization, entity resolution, quality and lineage.

· Use AI to make the data understandable: natural-language querying, summaries and explanations customers can act on.

· Take products from validation to launch, with go-to-market, enablement and customer success plans.

Build in privacy, security and compliance

· Partner with Legal, Privacy, Security and Risk so every data product has a clear legal basis, consent and contract rights for the data it uses.

· Set standards for aggregation, anonymization and minimum cohort sizes so no customer, cardholder or individual can be identified.

· Keep payment card data out of scope for insight products and meet PCI DSS and data protection requirements in each region (for example, GDPR and UK GDPR, Australian and New Zealand privacy law, and US state privacy laws), with Legal confirming the specifics.

· Apply the same governance to internal automations that touch customer or employee data.

Qualifications

What you bring

· 12+ years in product management, with 5+ years leading product leaders in B2B SaaS or vertical software.

· A track record of taking data, AI, or ML products to market and showing revenue impact, not just pilots.

· AI-native builder: you prototype with AI coding and agent tools and use AI daily in your own work.

· Experience shipping AI-first products, including agentic workflows and human-in-the-loop design.

· Evaluation-driven product practice: building eval sets, setting quality thresholds and monitoring AI in production.

· Hands-on experience with pricing and packaging of AI features, including usage-based models and inference cost trade-offs.

· Working knowledge of generative AI, LLMs, agents, retrieval and evaluation, enough to challenge engineers and explain trade-offs to executives.

· Strong grounding in data foundations: quality, governance, privacy and what makes data AI-ready.

· Experience with responsible AI and regulatory frameworks across multiple regions.

· Proven ability to lead through influence in a multi-BU or federated organization.

· Clear communicator who can teach, simplify and present to executives and boards.

Nice to have

· Time in a product, strategy, consulting or venture role sizing AI opportunities.

· Experience setting up an AI center of excellence or central pod model.

· Familiarity with AI management standards such as ISO/IEC 42001 or the NIST AI Risk Management Framework.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Before you apply

To be considered for employment, you must be legally authorized to work in the country where the role is advertised. This applies to remote roles too. Xplor does not sponsor visas, either at the time of hire or at any later time. We're also not able to offer contractor arrangements or Employer of Record engagements for this position at this stage.

Please apply through our careers portal or external job boards only. We're unable to upload emailed applications, as our process requires you to answer screening questions directly.

We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/ .

Interview Recording and Background Checks

As part of our hiring process, successful candidates will be asked to complete background and identity verification checks. Many of our roles are remote, and to protect both candidates and our business from recruitment fraud, we may record video interviews during the process. We keep any recordings and related data only for as long as the hiring process is active and do not retain them afterwards.

EEO and Artificial Intelligence

We believe in transparent hiring. We use an applicant tracking system with artificial intelligence-enabled features to support our recruitment process, but our recruitment team makes all hiring decisions after human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here .

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran status and age. We encourage applications from all sectors of the community. All Information will be kept confidential according to EEO guidelines.

Xplor is committed to fully including all qualified individuals. In keeping with our commitment, Xplor will take steps to ensure people with disabilities receive reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us via [email protected].

We make it a priority to respond to every applicant.