Mobile Service Technician

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Western offers competitive pay, benefits, paid time off, paid holidays, and a family-oriented culture. Western Express HQ is in Nashville, TN. All outside terminals, located all over the country, have a small town, tight knit family atmosphere. Whether you are in Nashville or at one of our outlying locations, you are treated like family!

Mobile Service Technician

About Western Express:

Western Express offers competitive pay, comprehensive benefits, paid time off, paid holidays, and a family-oriented work environment. Our corporate headquarters is located in Nashville, Tennessee, with terminals and locations throughout the country.

No matter where you work—at our Nashville headquarters or one of our nationwide terminals—you will experience a close-knit, team-focused culture where employees are valued and treated like family.

Job Summary:

The Mobile Service Technician is responsible for providing on-site tire and trailer maintenance, inspections, troubleshooting, and repairs to support fleet operations. This position requires a self-motivated individual who can work independently in the field while delivering quality service, maintaining safety standards, and minimizing equipment downtime.

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Responsibilities include, but are not limited to:

- Perform mobile tire and trailer services, including inspections, troubleshooting, maintenance, and repairs.
- Identify necessary repairs and service requirements to ensure equipment remains safe and operational.
- Accurately document all services performed and enter detailed information into company computer systems.
- Communicate repair needs, service updates, and equipment concerns to the shop, management, and outside service providers as needed.
- Follow established company tire maintenance programs and proactively identify service needs for each unit.
- Comply with Tire Industry Association (TIA) guidelines, company safety policies, and applicable industry regulations.
- Provide excellent customer service by addressing driver and customer concerns professionally and efficiently.
- Inspect, troubleshoot, and repair dry van and flatbed semi-trailers, including bodies, systems, and related components.
- Perform preventative maintenance, warranty repairs, and accident-related repairs.
- Inspect suspension systems, wheel-end assemblies, braking systems, and structural components to ensure compliance with company standards and DOT specifications.
- Test equipment and components to identify performance issues and determine appropriate repairs.
- Follow all established procedures, protocols, and safety guidelines.
- Identify opportunities for operational improvements and provide constructive feedback to management.
- Recognize and share best practices to promote consistency and efficiency across the team.
- Maintain a professional attitude and represent Western Express positively when interacting with drivers, customers, and vendors.
- Demonstrate reliability, punctuality, self-motivation, and a willingness to learn.

Required Qualifications and Skills:

- High school diploma or GED required.
- Valid driver's license required; CDL is a plus.
- Ability to successfully pass a pre-employment drug screening.
- Ability to successfully pass a DOT physical.
- Strong verbal and written communication skills.
- Basic computer skills and the ability to accurately document work performed.
- Reliable attendance and punctuality.
- Positive attitude and ability to work independently and as part of a team.
- Ability to understand and follow instructions, company procedures, safety guidelines, and daily assignments.
- Ability to work in a physically demanding environment, including extended periods of standing, walking, sitting, and moving.
- Ability to regularly lift and move up to 50 pounds and occasionally lift or move up to 100 pounds.

What We're Looking For:

We are seeking a dependable, customer-focused technician who takes pride in their work, can manage responsibilities independently while working in the field, and is committed to maintaining the safety and reliability of our fleet.

Previous experience in tire service, trailer maintenance, or mobile mechanical repair is beneficial.

Location Requirements:

Candidates must reside within the geographic area between Richmond, VA, and Suffolk, VA , to support the operational needs of this mobile service position.

Work Schedule:

- Shift: Monday–Friday

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Due to the collaborative nature of the work environment, the spontaneous need for idea generation and execution, and the potential for expedited remediations, responses, or information gathering, in-person, in-office attendance is an essential function of this position.

Western Express, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, pregnancy, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act or other similar state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Western. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.

I understand, where permissible under applicable federal, state, and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment. Upon employment, employees may be required to have their picture taken.

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