Supervisor - Refreshment Center

## Position Overview

- The primary responsibility of the Supervisor - Refreshment Center is to supervise assigned Refreshment Center department staff and operations. All duties are to be performed in accordance with departmental and The Venetian Resorts policies, practices, and procedures.

## Essential Duties & Responsibilities

- Verifies that Team Members have the proper tools, equipment, and inventory to perform their jobs effectively.
- Ensures the general appearance and condition of the Refreshment Center and equipment are in proper order and promptly report maintenance issues to Facilities.
- Demonstrates a sense of urgency on behalf of the resort when responding to internal and external requests.
- Uses department radio communications professionally and respectfully for operational and business-related purposes.
- Monitors employee performance and conduct and reports any operational issues or employee relations concerns to the Refreshment Center Manager.
- Demonstrates and promotes consistent professional conduct that supports a respectful, collaborative, and inclusive work environment.
- Builds strong professional relationships with the Front Office team and all operational departments involved in Refreshment Center activities.

## Additional Duties & Responsibilities

- Promotes teamwork, accountability, and a culture of continuous improvement.
- Makes customer-focused, yet financially prudent, decisions when offering guest compensation for service failures.
- Actively participate in and lead Team Members in Daily Serenades as needed.
- Always displays a passion for guest service and operational excellence.
- Promotes an atmosphere of Team Member empowerment and collaboration.
- Generates, processes, and maintains Human Resources forms and documentation for the Refreshment Center.
- Inputs suite completion data into department systems on a daily basis.
- Generates purchase requisitions manually and through the Ariba program.
- Generates and tracks work orders for IT, Engineering, and Facilities, maintaining an organized tracking file.
- Answers phones, replies to emails, and researches/resolves guest disputes regarding minibar charges.
- Drafts and distributes department memos, letters, spreadsheets, and written correspondence.

## Additional Duties & Responsibilities

- Engages with all Team Members to foster a collaborative, team-oriented approach to daily operations.
- Ensures departmental compliance with property-wide standards, policies, and procedures.
- Exercises strict confidentiality when handling sensitive files, records, and employee materials.
- Assign floors and shift duties to Team Members, and monitor completion of assignments throughout the shift.
- Evaluates department data to organize special projects and provide clear direction on tasks, timelines, and operational processes.
- Establishes realistic timelines to complete departmental tasks, assignments, and projects to ensure all deadlines are met.
- Renders professional judgment and technical expertise based on operational data to resolve complex issues and improve department efficiency.
- Safety is an essential function of this job.
- Consistent and regular attendance is an essential function of this job.
- Performs other related duties as assigned.

## Additional Duties & Responsibilities

- Company Standards of Conduct
- All The Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Companys standards, work requirements and rules of conduct.

## Minimum Qualifications

- 21 years of age.
- Proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Must be able to obtain and maintain a valid Health Card, Alcohol Awareness Card and any certification or license, as required by law or policy.
- 2 years of guest service or hospitality experience (experience in refreshment center operations, inventory control, or F&B operations is highly preferred).
- Must have a working knowledge of MS Word, Excel, and Outlook.
- Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
- Must be able to work varied shifts, including nights, weekends and holidays

## Physical Requirements

- Must be able to
- Lift or carry 20 pounds, unassisted, in the performance of specific tasks, as assigned.
- Physically access all areas of the property and drive areas with or without a reasonable accommodation.
- Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
- Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
- Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
- Work in a fast-paced and busy environment.
- Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.