Patient Insurance Educator

Job Requirements

Patient Insurance Educator (Spanish/English Bilingual)

Remote | Palm Beach County or Tampa Bay Area, FL

Innovative Renal Care is seeking a Patient Insurance Educator to help dialysis patients understand their health insurance options, navigate enrollment, and access available financial assistance programs.

This is a primarily remote position supporting dialysis clinics within an assigned Florida territory. Candidates must reside in either the Palm Beach County/West Palm Beach area or the Tampa Bay area and be available for periodic in-person clinic visits.

What You'll Do

- Educate patients and families about health insurance coverage options, including Qualified Health Plans (QHPs), Marketplace plans, Medicare, Medicaid, and available financial assistance programs.
- Assist patients with eligibility screening, enrollment applications, and insurance-related questions.
- Conduct patient education and enrollment support in both Spanish and English.
- Help patients make informed decisions by providing fair, accurate, and impartial information.
- Maintain accurate documentation and comply with HIPAA, CMS, and company requirements.
- Partner with clinic teams to support patient insurance and enrollment needs.
- Travel periodically to assigned dialysis clinics to provide in-person education and enrollment assistance.

What You Bring:

- Bilingual in Spanish and English.
- High school diploma or equivalent.
- 1+ year of experience in health insurance, patient advocacy, patient access, healthcare enrollment, financial counseling, customer service, or a related healthcare role.
- Experience with Marketplace plans, Qualified Health Plans (QHPs), Medicare, Medicaid, or insurance affordability programs.
- Experience working with dialysis, nephrology, chronic disease, or other patient-facing healthcare populations.
- Knowledge of health insurance, enrollment processes, government programs, or healthcare benefits.
- Strong communication, organization, and documentation skills.
- Proficiency with Microsoft Office.
- Must reside in either the Palm Beach County/West Palm Beach area or the Tampa Bay area.
- Ability to travel locally within an assigned territory.

Territory & Travel:

- Travel is primarily local and generally includes visits to nearby clinics approximately monthly, with less frequent visits to clinics farther within the assigned territory based on patient and business needs.
- Palm Beach Area: Boca Raton, Jupiter, Greenacres, Royal Palm Beach, West Palm Beach, Belle Glade, and Clewiston.
- Tampa Bay Area: Tarpon Springs, Wesley Chapel, Plant City, Ruskin, Bradenton, Ellenton, and St. Petersburg.

Benefits

At Innovative Renal Care (IRC), our comprehensive benefits program is a key component of our total compensation package. It includes a 401(k) match, healthcare coverage, and a broad range of other benefits that compare favorably within our industry and marketplace. Learn more at IRC Benefits and Perks .

About Innovative Renal Care

We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Our Values: I CARE

Integrity & Innovation – Earn trust by keeping promises and embracing new solutions.

Compassion – Treat patients, families, and colleagues with respect and empathy.

Accountability – Take ownership and recognize the contributions of others.

Results-Driven – Strive for excellence and exceed expectations.

Everyone Counts – Foster diversity, equity, teamwork, and collaboration.

Why Join IRC?

- Career Growth – Be part of a values-driven team making a meaningful impact.
- Competitive Compensation – Salaries continually benchmarked against market and trends.
- Enhanced PTO – Your most recent dialysis experience counts toward PTO accrual.
- Team Culture – Thrive in a supportive environment that values innovation, accountability, and compassion.

Innovative Renal Care is an equal opportunity and a drug free workplace . All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origins, citizenship, disability or protected veteran status. All applicants will be subject to a drug screening and background check upon acceptance of an offer.

IRC will only contact you from [email protected] or team members with an @innovativerenal.com email address. Please be cautious and aware of spam or fraudulent emails soliciting personal or banking information. IRC will not request this information via email.

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