Indirect Tax Audit Manager

Company Overview

NWN is the leading AI-powered technology solutions provider for North America’s most innovative public and private organizations. For more than 30 years, NWN has helped over 6,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions.

The company’s proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients’ most demanding technology needs. NWN is a high-performance, high-integrity team of 1,200+ experts committed to a customer-obsessed culture, earning an 80+ Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a ‘Best Place to Work’ with an 80+ Employee Net Promoter Score. For more information, visit: NWN.ai.

Responsibilities

Lead NWN's indirect tax audit function across multiple jurisdictions and provide strategic oversight of indirect tax operations, compliance, and risk management. This role is a key member of the Corporate Tax team and serves as a trusted business partner to Billing, Finance, Sales, Customer Success, Operations, Product Management, and IT. The Manager will establish audit strategy, direct complex audit matters, strengthen controls and processes, and ensure accurate, timely, and defensible indirect tax outcomes across the organization.s and use tax audits, utilizing external firms as necessary.

- Own the company’s indirect tax audit program across multiple jurisdictions, setting audit strategy and directing the full lifecycle from notification through final resolution.

- Primary decision-maker and company representative with taxing authorities, external auditors, consultants, and internal leaders during audit engagements.

- Establish audit plans, priorities, timelines, documentation standards, and escalation protocols to ensure timely, consistent, and defensible responses.

- Direct research and analysis of complex indirect tax matters, approving technical positions, supporting documentation, and resolution strategies.

- Review and approve financial and transactional documentation, including invoices, contracts, exemption certificates, and system data used to support audit and compliance positions.

- Evaluate audit findings, notices, assessments, refund opportunities, and settlement options; recommend action plans that reduce financial exposure and business risk.

- Advise cross-functional leaders in Billing, Finance, Sales, Customer Success, Operations, Product Management, and IT on tax risk, business impacts, and compliant solutions.

- Manage the Tax Exemption Certificate (TEC) program, including policy, controls, certificate validation, maintenance, renewals, exception management, and audit readiness.

- Maintain business licenses and registrations, ensuring accurate and timely compliance with state and local requirements.

- Govern product taxability mapping and tax system configurations, partnering with Product Management and IT to validate tax determination, reporting, testing, and change controls.

- Monitor legislative and regulatory developments and lead continuous improvement initiatives involving internal controls, automation, documentation, metrics, training, and audit readiness.

- Performs other duties as assigned.

- Complies with all policies and standards.

Qualifications

- Bachelor’s degree (BA/BS) in Accounting or a related field, or equivalent work experience. Preferred

- 5-7 years of progressive experience in indirect tax, including significant experience leading multi-state indirect tax audits and complex tax projects.

- Experience in the technology, cloud, telecommunications, or managed services industry.

- Experience with sales tax engines with NetSuite and CCH SureTax preferred.

- Proven ability to lead complex, multi-jurisdiction indirect tax audits from initiation through resolution and to negotiate directly with taxing authorities.

- Advanced knowledge of sales and use tax laws, audit procedures, exemption certificate requirements, state and local tax regulations, and indirect tax risk management.

- Demonstrated experience evaluating tax notices, assessments, refund claims, settlement options, and material audit exposures.

- Experience establishing audit strategy, governance, documentation standards, controls, and executive-level reporting.

- Experience overseeing business licenses, state registrations, and Tax Exemption Certificate programs.

- Experience governing product taxability determinations, tax code maintenance, and tax configurations within ERP or tax automation systems.

- Strong leadership, project management, judgment, and stakeholder influence skills, with the ability to direct multiple audits and competing priorities.

- Ability to translate complex tax matters into clear business risks, recommendations, and decisions for cross-functional and senior leaders.

- Advanced proficiency in Microsoft Excel and strong mathematical, analytical, written, and verbal communication skills.

- Demonstrated comfort with adopting emerging AI tools and technologies to optimize processes, improve collaboration, and drive operational effectiveness.

- CPA, CMI, or other relevant tax certification Preferred

Remote: Job duties are performed from the employee’s home home or another approved remote location. Remote employees are expected to maintain productivity, communication, and availability during agreed-upon working hours, in alignment with company policies.

Requires Travel: 1-2 times/year

At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

All offers of employment at NWN are contingent upon the successful completion of a comprehensive background check. This process ensures a safe and secure work environment for all employees.

NWN is an Equal Opportunity Employer: NWN provides equal employment opportunity to all employees and applicants for employment free from unlawful discrimination based on race, color, religion, gender, age, national origin, disability, veteran status, marital status, sexual orientation or any other status or condition protected by local, state or federal law.