About this role
About This Position
Job Description:
Purpose:
Under minimal supervision creates, maintains, displays and updates a comprehensive geospatial information system.
Duties, Functions and Responsibilities:
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
- Designs, implements, and/or performs data management activities such as modifying elements and assigning privileges.
- Performs programming activities such as design, development, testing, debugging, documentation, and modification of geospatial applications.
- Analyzes data from various sources to produce data sets, cartographic layouts, and reports in accordance with specifications and standards.
- Researches and interprets source records and documents.
- Performs business process analysis, develops alternatives, and makes recommendations.
- Responds to requests for information from internal and external customers.
- Assists with the creation, publication, implementation, and improvement of IT policies, governance, standards, and security.
- Installs new software releases and/or upgrades including researching, testing, and implementing new geospatial technology.
- Communicates and interfaces with members of the IT, vendor, and user communities.
Responsibilities - Supervisor and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities:
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
- Knowledge of programming/scripting principles, techniques, and documentation practices.
- Knowledge of principles and practices of mapping, coordinate systems, projections, and scale.
- Knowledge of basic database design principles.
- Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts.
- Ability to implement geospatial technology projects.
- Ability to modify geospatial applications and databases using scripting programming languages and automation tools.
- Ability to read and interpret surveys, legal descriptions, cartography, engineering documents, construction plans, and aerial and orthophotography.
- Ability to read and interpret applicable laws and regulations.
- Ability to analyze automation needs and makes recommendations for data, geospatial software, and/or hardware solutions.
- Ability to produce maps and other representations of geospatial data using geospatial software.
- Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs.
- Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals.
- Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability.
- Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding.
- Ability to define, analyze, and find solutions for difficult or complex problems.
- Ability to view the big picture.
- Ability to quickly become familiar with emerging technologies.
- Ability to identify trends as well as isolated events.
Minimum Qualifications:
- Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
- Experience may substitute for education up to four (4) years.
Preferred Qualifications:
- Experience with billing reports, rate verification, investigation of account corrections.
- Knowledge of Oracle Utilities Customer Care and Billing or experience in another utility billing system.
- Experience dealing with customers. Including the circumstances under which you worked with customers (e.g., in person, over the phone, by email, in a call center, field work, etc.). Fluency in Spanish is preferred.
- Knowledge and experience with Geographic Information Systems (GIS) and Extract, Transform and Load (ETL) applications
- Knowledge and experience working in an Enterprise Geodatabase (SDE) and using SQL developer.



## Compensation Range:
The annual hiring range for this position is $34.67-$43.34


## Notes to Candidate:
DEPARTMENT OVERVIEW:
Please learn more about our department and how we serve our community: What does the Austin Watershed Protection do?
Notes to Candidate:
This position will run projects that update and maintain billing for Drainage Charge using geospatial software(ESRI Products). Manage and resolve customer created work orders along with improve customer service experience with technical systematic improvements. Oversee the city and state code that guides the Drainage Charge billing rules while monitoring revenue changes. Create and maintain Feature Manipulation Engine (FME) workspaces and workflows to ensure accurate billing, identify data errors, and generate revenue reports. These include ongoing data integrity projects, one-off error checks, and data research initiatives. Test and update applications to incorporate changes in rates, standard operating procedures, or software upgrades, ensuring they function as designed and prevent performance bottlenecks. Develop new applications to enhance customer experience. Creating and managing applications that handle geospatial data, designing and developing software for geographic analysis. Create visual representations of spatial data such as maps, reports, and datasets to answer inquiries from both internal and external stakeholders. Manage customer-facing apps that requires maintenance, testing and upgrades. These include Customer Care & Billing (CC&B), ArcGIS Online, and Microsoft Power BI. Coordinate with Austin Energy technology teams along with external vendors to confirm and improve billing uniformity and consistency. Analyze Drainage Charge revenue using Oracle Utilities Customer Care and Billing, GIS and FME to generate reports, maps, and tables to explain income trends and forecasting. Act as a liaison for large Drainage Charge account holders and Austin Energy.
Location:
505 Barton Springs Road Austin, Texas 78721
Days and Hours:
Monday – Friday, 8:00 a.m. to 5:00 p.m. with the ability for a 60% telework schedule per week after initial training period. Exceptions may apply subject to the business needs of the department.
EDUCATION:
Verification of education will be conducted on the top candidate.
ASSESSMENTS:
The candidate selected to interview is subject to pre-employment screening assessments to evaluate skill levels and competencies required for this position.
Travel:
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
BENEFITS:
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here for more information.
Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply , but the posting will close at 11:59 PM the day before the date listed . All application steps, including attachments and submission, must be fully completed before that time.
We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.
ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully):
When completing the City of Austin Employment Application:
- Include details on the application or prior or current work history with the City of Austin.
- A resume and cover letter must be submitted with the employment application but does not substitute for a complete employment application.
- A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
- Include details on the application of any previous employment that you wish to be considered as part of your qualifications and relevant experience. Provide each job title and employment dates for all jobs on the application. Your work history should include duties you performed. “See Resume” is not acceptable and your application will be considered incomplete.
- Work history must include the month and year of employment and whether it was full or part-time work.
- Any relevant work history on the resume must also be reflected in the employment application in order to be considered.
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JOIN THE CITY OF AUSTIN TEAM
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At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
What Makes the City of Austin Special?
- Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
- Value and Innovation : Work in an environment where employees are valued, and innovation thrives.
- Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
- Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
- Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
- Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
- Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
- Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
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By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.
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EEO Statement for City of Austin:
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.