Lead Technical Program Manager - Payments

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Commercial & Investment Bank - Payments team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Job responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
- Use enterprise-authorized AI capabilities within the work environment to accelerate program planning and risk synthesis, including consolidating inputs into integrated plans, RAID, and executive-ready updates, while validating outputs and handling data according to sensitivity requirements
- Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional engineering, product, and business teams to define program scope, objectives, dependencies, and deliverables, ensuring alignment with overall business goals
- Coordinate complex technology programs spanning multiple applications, platforms, integration points, and deployment schedules to drive successful implementation while mitigating risk to production environments
- Champion agile delivery, continuous improvement, and reuse-first, AI-assisted practices for program governance and reporting, ensuring human review and alignment with delivery standards

Required qualifications, capabilities, and skills

- 8+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization
- Hands on experience coordinating technology implementations across multiple applications, platforms, engineering teams, and deployment schedules
- Experience managing technology change within business-critical production environments with a focus on operational stability, risk mitigation, and business continuity
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support program management workflows, including the ability to review and validate AI-assisted plans, risks, and recommendations while following applicable data-handling requirements
- Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional technology, product, and business teams
- Proven experience managing complex, interdependent technology programs involving multiple applications, platforms, software or hardware components, third-party integrations, and delivery schedules
- Demonstrated analytical and problem-solving skills, with the technical fluency to quickly understand complex technology concepts, identify dependencies and risks, and translate detailed information into actionable recommendations
- Ability to synthesize detailed technical and program information into concise, executive-level presentations, status updates, and recommendations
- Experience partnering closely with engineering and technology delivery teams to drive execution, resolve dependencies, and enable successful program outcomes
- Experience working in fast-paced, agile environments and navigating ambiguity, changing priorities, and complex stakeholder relationships

Preferred qualifications, capabilities, and skills

- Experience leading large-scale technology programs within Payments, Merchant Services, financial services, or other complex technology environments