About this role
JOIN A WINNING TEAM! At Friendship Automotive, our customers are friends and our Team Members are family. Friendship is located in 4 states, 8 cities and has 17 locations with lots of opportunity for growth. Voted Automotive News BEST DEALERSHIPS TO WORK FOR 14 years and counting! Come develop your career with an award-winning, customer focused automotive group.
Friendship Automotive is seeking an experienced BDC MANAGER . Our ideal candidate thrives on developing people, driving results, and creating exceptional customer experiences.
If youre a motivated leader who enjoys coaching a high-performing team, improving processes, and assisting customers, if you have a proven ability to help others to exceed expectations, we'd love to hear from you!
What Youll Do:
- Hire, lead, coach, and develop a team of Business Development Agents
- Collaborate closely with dealership leadership and sales management to maximize lead conversion and customer satisfaction
- Ensure CRM processes are followed consistently and customer information is maintained accurately
- Monitor department performance to ensure key performance indicators are consistently achieved
- Analyze reports and performance metrics to identify coaching opportunities and improve overall department effectiveness
- Foster a positive, high-energy culture focused on accountability, teamwork, and continuous improvement
- Lead from the front by actively assisting the team during peak business periods and setting the standard for excellence
- Stay current on Friendship's processes, products, and industry best practices
Qualification Checklist
- Automotive dealership or call center leadership experience strongly preferred
- 3+ Years Automotive BDC experience preferred
- Experience with automotive CRM systems preferred
- Highly motivated and self-driven leadership skills
- Strong leadership and team-building abilities
- Proven experience as a supportive and flexible leader
- Excellent communication and organization
- Ability to thrive in a fast-paced, process and performance-driven environment
Benefits and Compensation:
- We offer an aggressive compensation plan that includes base pay and performance bonuses
- You'll have a competitive benefits package including medical, dental, vision, life, and disability insurances, paid time off, company holidays, 401(k), and various wellness and gym reimbursements.
- We are committed to investing in our leaders with ongoing training, coaching, and professional development from your first day and throughout your career with Friendship Automotive.
- Ongoing Training & Career Development
- Opportunities for Advancement Within a Growing Organization