Area Property Manager

JOB SUMMARY : The Area Manager reports to the Regional Portfolio Manager and supports the day-to-day operations of assigned communities. Responsible for maintaining the integrity of the physical assets and supporting financial performance in accordance with the Companys mission, vision, and objectives. Supervises and develops assigned on-site personnel under the direction of the Regional Portfolio Manager. Maintains relationships with clients, vendors, peers, and other departments. Provides temporary coverage for the Regional Portfolio Manager from time to time, including during absences or as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following but are not limited to the job specifications contained herein. Additional duties or job functions may be required as deemed necessary by supervisory personnel.

Maintaining the physical asset

- Supervises assigned on-site employees and coordinates contractors under the direction of the Regional Portfolio Manager.

- Assures adherence to specifications (contractual; operations manual).

- Conducts formal site inspections of building interior and exterior.

- Makes recommendations for physical repairs and/or replacements.

- Ensures observance of safety regulations.

Marketing and leasing

- Supervises leasing personnel.

- Regularly evaluates market conditions and property comparables.

- Implements approved marketing plans.

- Periodically reviews rental applications and lease forms for accuracy and compliance with established policies and procedures.

- Makes recommendations to improve marketing and leasing programs.

- Supervises rent collection in accordance with policies and procedures manual.

- Reviews and monitors rental rate recommendations for new leases and renewals based on current market information; submits recommendations to the Regional Portfolio Manager and approves changes only within delegated authority.

Financial reporting and control

- Assists the Regional Portfolio Manager in developing annual property management plans and operating budgets.

- Reviews monthly financial reports for assigned communities, identifies variances, and recommends corrective actions to the Regional Portfolio Manager.

- Reviews payroll and invoices for accuracy and approves payments within delegated authority; routes other approvals to the Regional Portfolio Manager.

- Reviews and approves expenditures within delegated authority and in accordance with Company policies and procedures; escalates items requiring additional approval.

Administration

- Assists with employee selection, training, and performance management in coordination with the Regional Portfolio Manager and Human Resources; ensures supervised employees comply with Company policies and procedures.

- Coordinates with outside professionals regarding legal, accounting, insurance, tax, and other matters as directed by the Regional Portfolio Manager.

- Ensures property files and records are maintained.

- Continually improves management and technical skills.

- Spends agreed-upon percentage of time on obtaining market knowledge, community relations, and asset evaluation.

Regional Portfolio Manager coverage

- Fills in for the Regional Portfolio Manager from time to time during absences or as assigned, providing continuity of portfolio operations and staff support.

- Performs delegated Regional Portfolio Manager duties, which may include oversight of additional communities, client communications, financial review, staff coordination, and resolution of urgent operational issues.

- Exercises temporary approval authority only as delegated and within Company policies; escalates matters outside that authority to the designated company leader.

- Keeps the Regional Portfolio Manager or designated company leader informed of significant issues and decisions and provides a clear handoff when coverage ends.

SUPERVISORY RESPONSIBILITIES : Under the direction of the Regional Portfolio Manager, this position supervises assigned on-site staff at multiple communities, including Property Managers, Assistant Property Managers, Leasing Agents, Maintenance Supervisors, Maintenance Technicians, and additional staff as assigned. Carries out supervisory responsibilities in accordance with QRES policies and applicable laws. Responsibilities include interviewing and recommending candidates; training employees; planning, assigning, and directing work; appraising performance; recognizing employees; addressing complaints and resolving problems. Hiring, disciplinary actions, and other personnel decisions are coordinated with the Regional Portfolio Manager and Human Resources in accordance with delegated authority.

Qualifications

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE :

- High school diploma or general education degree (GED)

- Bachelors degree or work-related experience equivalent

- 3 years relevant multifamily housing experience preferred

- 3 years experience managing staff preferred

- 3 years experience in customer service preferred

- 3 years of experience with affordable housing (if applicable to portfolio) preferred

- Experience managing multiple properties preferred

OFFICE EXPERIENCE : Proficient in MS office, particularly email, (both the desktop version and web based), word, and excel; Knowledge of office management systems and procedures, excellent time management skills, ability to multi-task, and prioritize work. Attention to details and problem-solving skills.

LANGUAGE SKILLS : Ability to read and interpret documents such as emails, utility billings, financial documents, instructional documents, rental agreements, and procedure manuals.

MATHEMATICAL SKILLS: Ability to add and subtract numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY : Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS : Industry related certification is highly recommended for this position. (i.e. Accredited Residential Manager (ARM) or Certified Property Manager (CPM))

PHYSICAL DEMANDS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel and reach with hands and arms. The employee frequently is required to walk, climb or balance and talk or hear. The employee is frequently required to sit; stoop, kneel and/or crouch. The employee must frequently lift and/or move up to 25 pounds and, on rare occasions, move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; and risk of electrical shock. The noise level in the work environment is usually moderate.

- May require the need for frequent shifting of priorities and deadlines.

- Must have a valid drivers license and valid liability insurance.

- May require use of personal vehicle.

- May require overtime to meet deadlines.

- May require out-of-town travel to conferences.