About this role
Nightlife Operations Manager
About Carver Road Hospitality
Carver Road Hospitality, an award-winning hospitality group recognized for its exceptional dining destinations, innovative culinary concepts, world-class cocktail programs, and elevated guest experiences, is seeking passionate and talented hospitality professionals to join our growing New York City team.
Located in the heart of Midtown Manhattan's iconic Broadway Theater District, our collection of acclaimed destinations includes Carversteak New York City, Rosevale Cocktail Room, and Starchild Rooftop. Situated within the CIVILIAN Hotel, these distinctive venues feature stunning interiors designed by the internationally renowned Rockwell Group, seamlessly blending sophisticated design, culinary innovation, exceptional service, and the unmistakable energy of New York City.
Each of our concepts offers a unique hospitality experience, from the refined steakhouse dining and contemporary elegance of Carversteak to the intimate, cocktail-driven atmosphere of Rosevale Cocktail Room and the vibrant rooftop experience of Starchild.
At Carver Road Hospitality, we believe exceptional hospitality begins with exceptional people. Our culture is built on creativity, collaboration, attention to detail, and a genuine passion for taking care of our guests and one another.
Position Summary
We are seeking an experienced, dynamic, and hospitality-driven Restaurant & Nightlife Operations Manager to assist in overseeing daily restaurant operations, front-of-house service, and late-night entertainment experiences.
This position works closely with the General Manager and leadership team to ensure operational efficiency, exceptional guest experiences, employee development, and adherence to company standards.
The ideal candidate thrives in a fast-paced, high-volume hospitality environment and understands how to balance refined restaurant service with the energy and demands of nightlife operations.
Duties & Responsibilities
Assist the General Manager and leadership team with daily restaurant and nightlife operations, ensuring consistent service standards and operational efficiency.
Oversee front-of-house operations, maintaining a welcoming, professional, and engaging guest experience.
Coordinate the transition from restaurant dining service to late-night operations while maintaining service quality and operational consistency.
Monitor and maintain the venue's ambiance, including lighting, music levels, cleanliness, and overall atmosphere.
Partner with entertainment teams, DJs, and performers, when applicable, to coordinate schedules and ensure smooth operations.
Oversee opening and closing procedures, ensuring all responsibilities are completed in accordance with company standards.
Maintain cleanliness, organization, and presentation throughout the venue.
Monitor service execution and work closely with culinary and beverage teams to maintain quality and consistency.
Communicate operational needs, maintenance concerns, equipment issues, and necessary repairs to the General Manager.
Participate in the recruitment, interviewing, hiring, training, and supervision of front-of-house employees, including servers, bartenders, barbacks, hosts, and other service personnel.
Provide ongoing coaching, guidance, and performance feedback to employees to support professional development and operational excellence.
Ensure employees understand and consistently follow company policies, service standards, and operational procedures.
Foster a positive, professional, and collaborative work environment that promotes teamwork and accountability.
Assist with employee-related decisions in accordance with company policies and established procedures.
Support management with employee scheduling, staffing needs, and service coverage.
Promote clear communication between front-of-house, back-of-house, and management teams.
Anticipate and accommodate guest needs while consistently delivering exceptional hospitality.
Maintain a visible and active presence throughout the venue during service.
Address guest concerns and resolve service-related issues promptly and professionally.
Ensure employees consistently demonstrate professionalism, hospitality, and attention to detail.
Maintain in-depth knowledge of food and beverage menus, service standards, and venue offerings.
Promote a welcoming and engaging environment that encourages guest satisfaction and repeat business.
Assist in monitoring operational performance and identifying opportunities to improve efficiency and profitability.
Ensure cash handling, payment processing, and financial procedures comply with company accounting policies.
Support inventory controls, product management, and communication of operational supply needs.
Monitor labor deployment and staffing efficiency in coordination with the General Manager.
Assist with implementing operational improvements that support service quality and financial performance.
Ensure compliance with applicable health, sanitation, food safety, and workplace safety requirements.
Maintain a safe and professional environment for guests and employees.
Ensure compliance with company policies, procedures, and employee handbook standards.
Address operational concerns and escalate incidents to the appropriate leadership team when necessary.
Maintain professionalism and sound judgment in high-pressure situations.
Perform additional duties and responsibilities as assigned by management.
Our Ideal Candidate
Minimum of two years of management or supervisory experience in a high-volume restaurant, lounge, nightlife, or hospitality environment.
Strong understanding of restaurant operations, front-of-house service, and nightlife environments.
Demonstrated leadership, organizational, and employee development skills.
Exceptional guest service, communication, and problem-solving abilities.
Ability to manage multiple priorities and make sound decisions in fast-paced environments.
Professional, outgoing, approachable, and team-oriented demeanor.
Strong knowledge of food and beverage service standards.
Ability to work collaboratively with management, culinary teams, and service staff.
Ability to work a flexible schedule, including days, evenings, late nights, weekends, and holidays.
Physical & Work Environment Requirements
Ability to bend, stand, and lift up to 50 pounds, with or without reasonable accommodation.
Position may involve prolonged standing, walking, and repetitive movements.
Work environment may include exposure to kitchen equipment, elevated noise levels, and cleaning materials.
Benefits
As an important member of our team, you'll receive:
Health, dental, and vision insurance.
Paid time off to support a healthy work-life balance.
Equal Employment Opportunity
Carver Road Hospitality is an equal opportunity employer and values diversity and inclusion.
This job description is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions associated with the position. Carver Road Hospitality reserves the right to modify or reassign responsibilities in accordance with operational needs and applicable law.