Pharmacy Technician III

Job Title: Pharmacy Technician III Job Description
The Pharmacy Technician III supports licensed pharmacists by accurately entering, processing, and managing drug therapy orders, interpreting and dispensing prescriptions, and maintaining patient and pharmacy records. This role serves as a subject matter expert across all pharmacy operations functional areas, collaborates closely with Leads and Supervisors on day-to-day activities and issue resolution, and contributes to special projects that enhance pharmacy services. The Pharmacy Technician III helps ensure patients receive safe, timely, and compliant access to medications while upholding all applicable regulations and internal policies.
Responsibilities
- Assist pharmacists in the practice of pharmacy in accordance with federal, state, and local regulations, HIPAA guidelines, and corporate and departmental policies and procedures.
- Accurately interpret healthcare providers prescription orders and enter them into the core pharmacy system.
- Notify prescribers of incomplete or incorrect prescription information and perform physician outreach within the legal limits of pharmacy technician authority.
- Obtain accurate verbal orders from healthcare providers for product replacement and missing prescription information, as allowed by regulations and internal policies.
- Manage patient adherence processes when needed, including scheduling medication deliveries in line with Pharmacy Solutions guidelines.
- Support patients with treatment compliance by entering and updating current medications, allergies, and medical conditions in the system.
- Triage patient calls to Nursing and/or Pharmacists when clinical input or intervention is required.
- Use internal systems and web-based tools to communicate with health insurance payors and providers, investigate benefits, and transmit test claims when applicable to verify prescription coverage.
- Identify and recommend process and system improvements that increase efficiency and productivity in pharmacy operations and communicate ideas to supervisors.
- Interact professionally and efficiently with internal and external teams to ensure accurate and timely provision of services to patients.
- Collaborate with relevant personnel to determine objectives and support changing business priorities by executing or overseeing specific tasks related to patients, products, or services.
- Handle inbound and outbound calls, prioritize work effectively, and organize and perform testing as business needs require.
- Perform other tasks as designated by management to support pharmacy operations and patient services.
- Check pharmacist voicemail when applicable and ensure timely follow-up and resolution of messages.
- Participate in cross-training and perform both pharmacy technician and fulfillment technician duties as assigned.
- Support adherence to Good Manufacturing Practice (GMP) and warehouse procedures when working in fulfillment-related activities.
- Maintain accurate, high-quality data entry in pharmacy systems and related software applications.
- Demonstrate strong customer service skills in interactions with patients, providers, and internal stakeholders.
Essential Skills
- High School Diploma or equivalent is required.
- Ability to meet applicable Illinois Pharmacy Technician licensure requirements no later than the first day of employment, including being able to apply on the first day with pharmacy staff.
- Maintain current Illinois Certified Pharmacy Technician licensure and continuing education requirements as necessary.
- For Pharmacy Technician candidates: either hold both an Illinois Pharmacy Technician license and pharmacy technician certification, or hold an Illinois Pharmacy Technician license for 12 months or less and be willing to obtain certification.
- For Fulfillment Technician candidates: prior experience in a GMP environment and/or warehouse setting is required, and candidates must be willing and able to obtain the required Illinois Pharmacy Technician licensure before starting.
- A minimum of 35 years of experience in a healthcare setting, including familiarity with medical record handling and documentation, prescription data entry, high-quality customer service, and inter-professional communication.
- Strong attention to detail and the ability to make high-quality decisions while operating under general supervision.
- Ability to communicate clearly and professionally with healthcare professionals in both written and oral formats.
- Demonstrated ability to manage time effectively, complete individual tasks, and work collaboratively across functions while adhering to deadlines.
- Strong computer skills, including accurate data entry and proficiency with software applications such as Microsoft Word and Excel.
Additional Skills & Qualifications
- Pharmacy technician license and pharmacy technician certification are strongly valued for technician-focused responsibilities.
- Willingness to obtain pharmacy technician certification if licensed for 12 months or less in Illinois.
- Experience in a GMP or warehouse environment is beneficial, particularly for fulfillment-focused responsibilities.
- Customer service experience in healthcare or related environments is highly desirable.
- Data entry experience with a focus on accuracy and efficiency is preferred.
- Retail pharmacy experience is beneficial but not required.
- Ability to express ideas clearly in written and oral communications.
- Comfort working in a fast-paced environment with changing business priorities.
- Flexibility to be cross-trained and to perform both pharmacy technician and fulfillment technician duties as needed.
- Strong collaborative mindset and cross-functional acumen to work effectively with diverse teams.
Work Environment
This role is based in a corporate pharmacy operations setting within a large biopharmaceutical organization, offering a collaborative and professional work environment. Business hours are Monday through Friday, 7:00 a.m. to 7:00 p.m., with typical 8-hour shifts; candidates must be available to work shifts such as 10:30 a.m. to 7:00 p.m. depending on staffing needs. Overtime may be offered and can occasionally be mandated based on workload and operational requirements. Team members are cross-trained on both pharmacy technician and fulfillment technician responsibilities, and placement on specific teams is determined by operational needs, so openness to both types of work is important. The environment includes access to corporate campus amenities such as an on-site fitness center, cafeteria, and food vendors, supporting employee well-being and convenience. The organization promotes a strong employee-focused culture, recognized as a Best Place to Work, with stability, long-term career growth opportunities, and excellent conversion potential. Work involves regular use of pharmacy systems, internal tools, web-based platforms for payor and provider communication, and standard office software. Professional attire appropriate for a corporate healthcare and pharmacy operations environment is expected. Employees make a meaningful impact by helping patients access critical therapies and improve health outcomes while working in a setting that invests in its people and encourages continuous improvement.
Job Type & Location
This is a Contract position based out of North Chicago, IL.
Pay and Benefits
The pay range for this position is $25.05 - $27.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location
This is a Contract position based out of North Chicago, IL.
Application Deadline
This position is anticipated to close on Nov 16, 2026.
Workplace Type
This is a fully onsite position in North Chicago,IL. About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

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Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the
city and county of San Francisco, we will consider for employment qualified applicants
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It is unlawful in Massachusetts to require or administer a lie detector test as a
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