About this role
US Heart and Vascular is needing a Medical Front Office Specialist to join our team at Apex Vascular in Knoxville, TN
Responsibilities & Duties:
- Schedules patient appointments efficiently, including appointments directed by referring providers.
- Checks in patients at clinic locations and confirm scheduled appointments.
- Accurately enters and updates patient demographic, insurance, and authorization information in required systems to ensure timely reimbursement.
- Verifies medical insurance coverage, eligibility, and patient demographic information.
- Informs patients of encounter co-pays, deductibles, and account balances; collects payments at the time of visit as applicable.
- Provides patients with required forms and facilitate their completion.
- Assists patients with presumptive applications, as applicable.
- Answers telephone calls in a timely and professional manner; respond to inquiries or transfer calls according to established procedures.
- Uses paging systems appropriately and page providers for hospital consults or call-backs as needed.
- Maintains accurate scheduling systems and appointment records.
- Provides coverage for check-in and check-out at other clinic locations as needed.
- Maintains a clean, organized, and professional work area and lobby.
- Greets and assists patients, visitors, and staff in a courteous and professional manner.
- Maintains confidentiality and safeguard patient health information in compliance with HIPAA.
- Performs related duties as required to support clinic and organizational operations.
- Maintains a safe workplace by following established safety protocols, reporting hazards, and participating in required safety training.
- When, position requires travel to/from other locations, ensures vehicles are operated and maintained in compliance with all safety, regulatory, and company requirements.
- Fosters a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
- Demonstrates integrity, professionalism, and respect in all interactions Follows processes and policies for the organization.
- Reports to work as scheduled, ready to perform duties, and promptly notifies the supervisor of any attendance issues.
- Adapts to changing priorities, processes, and business needs.
- Performs other duties as assigned.
Minimum Qualifications:
- High School diploma or GED from accredited institution.
- Three (3) years of Medical Front Office experience.
- If the individual in the role will drive for work purposes, a current valid state drivers license and required minimum auto insurance coverage.
- Cardiology experience is preferred but not required.
Why Choose Us?
- Comprehensive benefits package
- Monday-Friday schedule
- CME allowance
About Knoxville TN:
Knoxville offers an exceptional quality of life with welcoming communities, highly regarded schools, a growing healthcare market, and easy access to the University of Tennessee, lakes, golf, the Great Smoky Mountains, and year-round outdoor recreation. The region continues to attract physicians and families seeking a strong professional opportunity with an affordable and enjoyable place to live.