About this role
Front Desk Leadership
Pavilion Oceanfront Resort is hiring a Front Desk Manager to guide daily front desk operations and keep guest service running smoothly across day and evening coverage. This full-time, onsite role pays $20.50–$21.00 and requires flexibility to cover various shifts as needed to include day, mid and evening shifts.
Key responsibilities include supervising and coaching front desk associates, supporting accurate guest check-in/check-out, handling guest concerns with calm conflict resolution, training new team members, and ensuring policy, cash-handling, and service standards are followed.
Required qualifications/skills:
- Prior front desk operations experience; supervisory leadership preferred
- Strong customer service, communication, and problem-solving skills
- Comfort with Maestro (or similar PMS), multi-line phones, cash handling, and Microsoft Office
If youre ready to lead by example and help deliver a consistent guest experience, apply today.
A Typical Shift
Youll start by checking arrivals, room status, and any notes from the prior shift, then touch base with the team to set priorities. Throughout the day youll balance quick decisions with a steady presence—answering calls, stepping in when the lobby gets busy, and keeping records and reports organized. Between guest interactions, youll coordinate with housekeeping and maintenance to keep expectations clear and timelines realistic. As the pace changes from daytime to evening coverage, youll reset the desk for the next wave of check-ins and wrap up with a clean handoff so the next shift can pick up without surprises.
Benefits Snapshot
- Season-end Bonus
- Annual Pay Increase
- Up to 6 weeks a year of vacation
- Major Medical, Dental, and Vision
- 401(k) Retirement Plan
Background check required