About this role
Position Summary:
The eCARE Nurse provides training and ongoing clinical end-user support for Epic electronic health record users, combining strong clinical knowledge with technical expertise to support safe, efficient care delivery. This role partners closely with clinical teams to optimize workflows, enhance patient care, and promote patient safety through effective system use. The eCARE Nurse assists with the implementation of new Epic applications and functionality, including system build, testing, and validation activities. Working collaboratively with IT partners and clinical stakeholders, this position performs clinical workflow analysis and supports consistent, high-quality adoption of electronic health record tools across care settings.
Key Responsibilities:
- Evaluate and enhance Epic clinical workflows to ensure alignment within the electronic health record and best practices
- Analyze, design, build, test, implement and support designated Epic modules Assists with the validation of new functionality and/or applications
- Act as a liaison between clinical stakeholders and the technical team to ensure system configurations align with clinical needs
- Provides ongoing education and support to end users by routine rounds to assist with issues/problems identification and resolution (This requires some evening and night shift rotations)
- Assists with troubleshooting and resolving issues related to the Epic electronic health record
- Assist with Quality Improvement monitoring, data collection and report monitoring to ensure the accuracy and integrity of data used in clinical decision making
Qualifications
Licenses and Certifications Required:
- Current or temporary RN license in ND or compact RN licensure
- Ability to become Epic certified within the first 120 days
Educational Requirements:
- N/A
Experience Requirements:
- Minimum of two (2) years hospital-based nursing experience.
- Previous Nursing Informatics desired but not required.
Special Skills or Training Requirements:
- Strong computer skills-experience in the use of Excel spreadsheets, PowerPoint, Microsoft Windows, word processing or other similar applications strongly preferred
- Ability to travel as needed
Physical Requirements:
The RN ECare primarily performs work in an office and training environment, requiring prolonged periods of sitting, computer use, and viewing digital screens. Occasional standing, walking, and moving between training rooms and clinical units may be required. Adequate vision, hearing, and manual dexterity are essential for operating computer equipment, delivering presentations, and interacting with staff.
Environmental Requirements:
Work is performed in office, classroom, and clinical support settings with minimal direct exposure to clinical hazards. Occasional presence on patient care units may involve typical hospital environmental factors such as noise, interruptions, and the need to follow infection-control and safety protocols. The role may require adapting to varying schedules during go-live support, system upgrades, or training events.