About this role
Role:
Provide student customer service including billing, explanation of student accounts, and collections.
Essential Functions & Responsibilities:
- Provides customer service (written and verbal) by providing explanations of student accounts, questions concerning payment arrangements or other general inquiries.
- Resolve student conflicts.
- Perform mass mailings, emails, texting, and push notifications to students as an element of the payment arrangement, follow up and proceed with the collection process based on specific defined criteria.
- Tracks and follows-up student account payment performance and assures adherence to payment agreement. Includes extensive telephone collection duties.
- Prepares direct invoicing of corporate sponsors and agency sponsors, to include collection of vouchers, computer coding, developing invoicing lists, invoicing the corporations correctly and timely, reconciling the payments received to the invoice, interacting with Cashier to ensure accurate posting, and posting corrections and discounts when applicable.
- Assures accuracy of invoicing and customer satisfaction of both students and sponsoring corporations.
- Enters miscellaneous charges and fee assessments.
- Prepares accounts for write-offs for final determination.
- Initiates administrative withdrawals.
- Calculate and process student refund payments.
- Monitors tickler accounts for collection.
- Reviews delinquent account reports to determine appropriate action necessary.
- Tracks, modifies, and reports accounts placed with collection agency.
- Balances and processes payments with collection agency statements on tuition accounts.
- Determines which accounts should be placed with a collection agency.
- Performs collection duties by researching and analyzing student account balances and contacting students concerning their delinquent accounts.
- Maintains student files on collection process.
- Monitor and maintain payment plans.
- Responsible for building and maintaining payment plans in TouchNet for each term.
- Maintain and monitor past due payment plans. Maintain Business Office holds for all student accounts.
- Performs back-up duties for department personnel and perform other duties as needed or requested.
Performance Measurements:
- To offer excellent customer service to all constituencies.
- To be familiar with and comply with all applicable college policies and federal regulations.
- To perform as part of a departmental team.
Qualifications
Knowledge and Skills:
Experience: Six months to two years of similar or related experience.
Education: (1) A two year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: General accounting knowledge; Excellent interpersonal skills; Computer experience; Knowledge of Microsoft office; Ability to maintain strict confidentiality.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items, etc. No special physical demands are required to perform the work.
Work Environment: Regular exposure to favorable conditions such as those found in a normal office.