Coordinator of Student Care

Job Summary:

The Coordinator of Student Care works in a high touch capacity, directly with students, involving personal, emotional, medical, and academic related situations and crises that impact students ability to successfully thrive in the LBC community. This role will directly connect students to available resources, and provide support through Foundations and Peer Wellness. The Coordinator of Student Care will connect across campus to foster an organizational climate that promotes collaboration, encourages innovation, and shared vision toward the end goal of intentionally developing the head, heart, and hands of future ministry leaders.

Supervisory Responsibilities

- Recruits, interviews, hires and, trains student team.

- No staff supervision

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.

Personal Qualities:

- Demonstrates integrity, professionalism, and a strong sense of accountability.

- Possesses excellent interpersonal and communication skills.

- Maintains a positive, collaborative, and customer-focused approach.

- Exercises sound judgment and discretion when handling sensitive information.

- Adapts effectively to changing priorities and organizational needs.

- Shows initiative, creativity, and a commitment to continuous improvement.

Education and Experience:

- A Masters degree from an accredited institution in Biblical studies, student development, counseling, psychology, social work, or related field is required.

- Professional counseling or social work licensure a plus.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to function well in a high-paced and at times stressful environment.

- Proficient with Microsoft Office Suite or related software.

Duties/Responsibilities:

Student Care

- Act as a liaison on behalf of students with various departments including, but not limited to: Ally Center, Residence Life, Financial Aid, Counseling Center, Health & Wellness Center, and Academic Advisors.

- Support the Asst Dean and invest in students by providing care, spiritual support and/or advisement on an as-needed basis.

- Respond to Student Affairs situations on a limited basis as part of the on-call rotation.

- Develop and evaluate wellness student programming focused on the 8 pillars of wellness, including spiritual growth, health and wellness, and diversity.

- Provide help where needed within the Student Affairs department, especially related to wellness programming and student care.

- Advise the peer wellness student organization.

First Year Experience and Retention

- Coordinate aspects of SOAR, new student orientation and WOW weekend, with an intentional emphasis on building relationships with first year students.

- Coordinate the Foundations Mentor program as part of the overall first year experience, hiring foundations managers and training foundations mentors for first year experience investment.

- Provide support for first gen students and populations of students needing support, especially during the first two years of their College career.

- Coordinate withdrawal meetings with students and staff as appropriate.

- Meet with students proactively who are contemplating withdrawal and connect them with information, services, and supports.

- Coordinate withdrawal meetings with students and staff as appropriate.

- Coordinate reentry plans for students returning from temporary leave.

- Represent the College periodically at national and regional student development conferences and pursue opportunities to present with colleagues.

- Help establish a student culture where diversity is encouraged and where students learn to respect differences, take responsibility for their actions, and demonstrate servant-leader qualities.

- Serve on various committees as appointed.

- Attend chapels and events that allow Student Care to be represented positively to the student body.

- Serve as ambassador for the College with alumni, parents, students, neighbors, community leaders, and professional colleagues.

- Performs other related duties as assigned.