IT Support Specialist, Collaboration & Events

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## Job Title:
IT Support Specialist, Collaboration & Events

## Department:
OHTECH | Shared Infrastructure

The IT Support Specialist, Collaboration & Events, delivers technical support for conference room technology and unified collaboration services, ensuring smooth meetings and events for the Ohio Technology Consortium (OH-TECH) and Ohio Department of Higher Education (ODHE). This position also encompasses responsibilities in desktop support and endpoint management and requires both in-state and out-of-state travel for events with occasional weekend and evening work.

Responsibilities of this position include:

- Serve as the primary point of contact for all conference room technology needs

- Configure, maintain, update, and troubleshoot A/V systems at two sites within Columbus, Ohio

- Provide on-site support for and during special events and meetings

- Work with event staff to meet their needs and find stable solutions

- Develop and maintain documentation and provide training sessions for users

- Deliver comprehensive technical support to end users with support of Windows, Macintosh, and mobile computing platforms

- Diagnose and resolve hardware and software issues for computer users

OH-TECH , the technology and information division of ODHE , functions as an umbrella organization for Ohio’s statewide technology infrastructure organizations: OARnet , the Ohio Supercomputer Center (OSC) and OhioLINK (Ohio Library and Information Network). OH-TECH provides high-tech solutions for Ohio’s higher education institutions to catalyze innovation in the modern knowledge economy. OH-TECH is a welcoming and supportive work environment.

Because The Ohio State University serves as OH-TECH’s fiscal and legal agent, OH-TECH staff enjoy  the same benefits as other Ohio State employees , including participation in the Ohio Public Employees Retirement System (OPERS), the Ohio State Health Plan, employee wellness and work-life balance programs, educational benefits, discount programs, and more.

Required Education/Experience:

- Bachelor’s degree or an equivalent combination of education and experience.

- Two years of experience or knowledge supporting desktop computers running Windows, Mac OS, or both in a network environment.

- Experience with audio/visual equipment used in meeting and event spaces.

- Demonstrated ability to take initiative and work independently or as part of a team.

- Professional experience providing customer service.

Desired Education/Experience:

- Certifications or vocational training in IT and/or equivalent A/V technologies.

- Experience using ITSM platform(s).

- Demonstrated ability to train staff and users.

- Experience with Biamp and Shure microphone configuration support.

- Familiarity with endpoint management tools. (Ivanti EPM, Neurons, and JAMF)

Additional Information:

Function: Information Technology

Subfunction: Audiovisual Production

Career Band: Individual Contributor - Specialized

Career Level: S2

OSU and OH-TECH will not sponsor applicants for work visas for this position.

## Location:
Kinnear Rd, 1224 (0374)

## Position Type:
Regular

## Scheduled Hours:
40

## Shift:
First Shift

Final candidates are subject to successful completion of a background check.  A drug screen or physical may be required during the post offer process.

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The university is an equal opportunity employer, including veterans and disability.