About this role
Overview
A growing, multi-location dental organization is seeking a Director of Back Office Operations to provide operational guidance, training, and hands-on support across approximately 50 dental practices. This role will partner with clinical and operational leaders to strengthen back-office workflows, compliance, inventory and supply management, laboratory operations, and team performance across general dentistry and specialty practices.
The ideal candidate brings strong dental assisting and multi-unit operational experience, understands how the back office functions day to day, and can build relationships across practices while independently managing multiple priorities.
We offer a robust benefits package that includes competitive pay, medical, dental, vision, and life insurance, generous PTO, paid holidays, traditional and Roth 401(k) options, a referral bonus program, and more!
This is a remote position based in New York that requires local and overnight travel throughout surrounding states. Travel may occur up to 1-2 times per week, based on practice needs.
Compensation: $70,000-80,000 annually, based on experience
Responsibilities
- Provide operational guidance and hands-on support to back-office teams across assigned dental practices
- Assess workflows and partner with practice leaders to implement practical, sustainable improvements
- Train and coach Lead Dental Assistants and clinical team members on back-office processes, scanning workflows, equipment, technology, and clinical workflow consistency
- Support OSHA compliance, applicable state requirements, safety protocols, and established practice procedures in partnership with Compliance
- Oversee supply and laboratory operations, including ordering practices, inventory controls, vendor relationships, usage analysis, and cost-saving opportunities
- Monitor inventory and operational data to identify trends, reduce waste, and improve consistency across practices
- Partner with Procurement, Compliance, Field Operations, doctors, and practice leaders to address operational needs and support new or developing offices
- Provide onsite coaching, training, and implementation support to practices requiring additional assistance
- Support operational needs across general dentistry and specialty practices, including oral surgery, endodontics, periodontics, and pediatric dentistry
Qualifications
- Lead Dental Assistant experience required, with strong knowledge of day-to-day dental back-office operations
- Experience with dental supply ordering, inventory management, laboratory processes, vendor relationships, and cost control
- Working knowledge of OSHA requirements, state dental regulations, and clinical compliance expectations
- Experience training or coaching clinical staff on workflows, equipment, procedures, or technology
- Experience supporting general dentistry and multiple specialties, such as oral surgery, endodontics, periodontics, or pediatric dentistry, is preferred
- Knowledge of dental equipment and technology, including iTero, intraoral scanners, CEREC, or 3D imaging, is preferred
- Experience with Dentrix and/or Eaglesoft is preferred
- Proficiency in Microsoft Outlook required; proficiency in Microsoft Excel and Word preferred
- Strong organization, data analysis, communication, relationship-building, and follow-through skills
- Ability to work independently in a remote environment and travel regularly throughout the assigned region
INDHRM200#INDHRM200