Security Officer

Job Type
Full-time

Description

Job Description

POSITION

Security Officer

DATE

2/11/2025

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality ™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

We are seeking a dedicated and responsible Hotel Security Officer to join our team. The ideal candidate will play a vital role in ensuring the safety and security of hotel guests, employees, and property. This position requires strong observation skills, excellent customer service abilities, and a proactive approach to handling emergencies and incidents.

REPORTS TO

Director of Engineering

DIRECT REPORTS

N/A

KEY RELATIONSHIPS

Internal: Managers and hourly staff

External: Guests and Emergency Responders

ESSENTIAL JOB FUNCTIONS

- Surveillance & Monitoring: Regularly patrol hotel premises (indoor and outdoor), including parking lots, hallways, stairwells, and public areas, to ensure safety and security.
- Incident Response: Respond quickly and appropriately to emergencies or incidents, such as disturbances, accidents, or medical emergencies. Provide first aid when needed and contact emergency services.
- Guest Assistance: Provide courteous assistance to guests by answering security-related inquiries, offering directions, and ensuring a safe and welcoming environment.
- Access Control: Monitor and control access to restricted areas, including staff-only zones, storage rooms, and other sensitive locations.
- Surveillance Equipment Management: Operate and maintain security equipment, including cameras, alarms, and communication devices, ensuring that all systems are functioning properly.
- Report Writing: Accurately document incidents, security breaches, and any unusual activity in detailed reports. Submit reports to the security supervisor or manager as required.
- Collaborative Work: Work closely with other hotel staff, including management, housekeeping, and front desk personnel, to address security concerns and assist with maintaining a safe environment.
- Conflict Resolution: Use strong communication and conflict-resolution skills to de-escalate tense situations and prevent potential disruptions or violence.
- Emergency Drills: Participate in periodic safety drills, including fire evacuation procedures and other emergency response protocols.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, feel, or finger; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

I have reviewed and understand this job description.

__________________________________________________________________

Signature Date

Requirements

ESSENTIAL QUALIFICATIONS

Experience: Previous experience in security, law enforcement, or military service preferred, but not required

Skills:

- Strong observational and problem-solving abilities
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
- Customer service-oriented with a friendly and professional demeanor

Physical Requirements:

- Ability to walk and stand for long periods
- Capacity to respond quickly to emergency situations

Certifications (Preferred):

- First Aid / CPR certification
- Security Guard License (as required by local regulations)
- Availability: Ability to work nights, weekends, and holidays as needed