Knowledge Base Analyst Senior

Department:
13499 Enterprise Revenue Cycle - Admin: Pre Service Education & Enablement

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

Day shift.

Pay Range:
$35.50 - $53.25

Major Responsibilities:
- Identifies and develops necessary knowledge base content.
- Works closely with IT, Business Partners, Subject Matter Experts, Centers of Expertise, HRIS or service desk/center team members to develop and manage necessary knowledge base content.
- Designs and develops knowledge base content and supports the rollout of information using change management techniques and training solutions. May create, submit, and maintain Lessons Learned as requested.
- Identifies, authors, edits and publishes knowledge base content.
- Develops and executes change management strategies to ensure information is communicated and easily accessible and participates in end to-end implementation planning, including change management, training and support.
- Analyzes processes and participates in solution development ensure functional requirements are met and meetings facilitated with key stakeholders. May identify and analyze metrics in order to track process performance which may included reporting.
- Develops processes to maintain the knowledge base to ensure content is both up-to-date and consistent.
- Establishes and coordinates the activities necessary to successfully complete knowledge base deliverables on time and within budget. Communicates project status and metrics to service desk/center leadership.
- May participate and facilitate focus group sessions and monitors calls to identify content enhancements.
- May prepare assessments and provide recommendations for data automation to support Knowledge Management tasks.

Licensure, Registration, and/or Certification Required:
- None Required.

Education Required:
- Bachelor's Degree in Information Technology, or
- Bachelor's Degree in Human Resources, or
- Bachelor's Degree in Business or related field.

Experience Required:
- Typically requires 5 years of experience in knowledge management and related business experience that includes end user experience, functioning as the interface between operational and technical experts, providing operational support for systems and analyzing business processes.

Knowledge, Skills & Abilities Required:
- Knowledge of service desk/center processes, functions and systems.
- Strong communication and interpersonal skills with the ability to develop effective business relationships and build consensus.
- Effective consulting, facilitation and presentation skills on complex topics with all levels of personnel.
- Excellent technical writing skills.
- Ability to work within a fast-paced, team environment and foster teamwork across functions. Proven ability to meet multiple deadlines, prioritize multiple demands and identify/solve problems creatively.
- Proficiency in Microsoft Office as well as human capital management software, case management tools and web-based applications. Experience using HTML and web editing tools.
- Excellent project management and problem solving skills.
- Ability to handle multiple priorities independently.

Physical Requirements and Working Conditions:
- Operates all equipment necessary to perform the job.
- Exposed to normal office environment.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.