Program Quality and Design Coordinator

*** Unable to provide sponsorship at this time. Only considering persons eligible to work in the United States.

Global Support and Development (GSD) is seeking an experienced Program Quality and Design Coordinator . This is an on-site position located in Charlotte, North Carolina with up to 30% international travel.

Are you ready to architect programs that save lives and build long-term disaster resilience?

If you are a disaster risk and evaluation expert who thrives on co-creating Theories of Change, scaling innovative readiness frameworks, and mentoring teams to turn data into sustainable impact, this is your opportunity! Get ready to bridge the gap between rigorous evidence and frontline humanitarian action.

GSD offers a comprehensive benefits package to include:

- Up to 25 days of accrued vacation

- Up to 80 hours of annual sick leave

- Up to 80 hours of Military Pay and 30 Days Differential

- Medical, Dental and Vision (GSD covers monthly premium)

- Group Life and AD&D Coverage (GSD covers monthly premium)

- Retirement (Pre and Post Tax Options) and a Company Match

- Matches on Qualified 529 Plans

- Up to 14 Paid Holidays

To help us review your application efficiently, please include a brief experience grid in your cover letter . Create a simple table listing the first four requirements from the Required Experience section below, and next to each, provide a 1-2 sentence summary annotating how your specific background directly satisfies that criterion.

Ready to learn more about the role? Read on for details!

PURPOSE OF POSITION:

This position ensures quality assurance and aligned measurement approaches across a range of program strategies and project plans. The Program Quality and Design Coordinator (PQDC) will facilitate and support program staff in the design of new projects aligned to GSD standards and partners' plans. Designs will address sustainability and measurement outcomes aligned to the GSD Measurement Framework. Over time, the position will help ensure GSD's impact measurement approaches are appropriately embedded in program strategies and project plans and contribute to system change.

The PQDC will lead capacity strengthening of GSD staff in project design, quality assurance, and efficient design facilitation with partners. Planning support will include working with the Partnerships' team and external partners to develop evidence-based, multi-year, country plans as well as helping GSD develop multi-year regional plans.
The role will also support the scale up and implementation of the Disaster Preparedness and Response Readiness Index (DPR2I) with partner countries across the Caribbean and Central America. The role will also support the Program Quality Evaluator in the design and implementation of project and program evaluations.

ESSENTIAL FUNCTIONS:

- Lead the process to facilitate and co-facilitate the design of preparedness projects, with GSD program staff (i.e. technical subject matter experts, program and project managers, partnership focal points) and partners, in the Caribbean and Central America aligned to program strategies and in accordance with organizational expectations. This includes building Monitoring, Evaluation, and Learning (MEL) systems, theories of change, and results frameworks from scratch in a participatory manner with internal and external stakeholders;

- Oversee the planning and co-facilitation of co-design processes with partners, ensuring design and project approval in a timely manner (e.g. less than 6 weeks). Ensure the process enables a partner-led approach;
Support the development and roll-out of a multi-year planning process with the Partnerships' team and external partners, ensuring alignment with the GSD Measurement Framework including core approaches, such as the Disaster Preparedness and Response Readiness Index (DPR2I);

- Build capacity of GSD staff in external program quality and design with a specific focus on quality and sustainability in programs (i.e. Response Coordination, Mental Health & Psychosocial Support, Maritime Access, Information Management, and Water interoperability);

- Lead the design and execution of a clear sustainability framework, tailored to GSD's program areas and innovation priorities;

- Support the Portfolios team in the development and use of quality assurance tools in support of monitoring and project oversight;

- Develop and deliver capacity-building sessions aligned to the Portfolio team's needs in project planning and implementation. This will include, but is not limited to, best practices in project design and project management and sustainability management needed to help GSD achieve its ambition;

- Design and facilitate biannual programs, project strategy results and learning sessions, ensuring alignment with the Program Section leadership expectations;

- Lead or support the scalability and application of the DPR2I, helping to ensure its results inform GSD's work across preparedness, response and innovation;

- Support the Director in the adaptation and implementation of GSD Measurement Framework ensuring alignment across strategy, sub-strategies, programs and projects;

- Support the Program Quality Evaluator in the design, execution, and management of preparedness evaluations and response after action reviews in accordance with the learning agenda;

- Promote good stewardship of financial and other resources to achieve maximum benefit to those impacted by disaster or at risk of impact;

- Promote and embody GSD's core values of accountability, humility, and integrity across all areas of responsibility;

- Foster a culture of excellence and equity, prioritizing inclusion and learning in all aspects of program quality and performance measurement; and

- Perform other duties as assigned.

QUALIFICATIONS:

Required Experience:

- At least twelve (12) years experience designing projects within international disaster management settings emphasizing preparedness work. This includes strategy development and multi-year planning across disaster risk management program functions;

- Ten (10) or more years of experience in international evaluation in response and development settings: designing, leading, and executing a range of evaluation types across international disaster preparedness, response, and associated fields;

- At least eight (8) years of proven experience in international qualitative and quantitative data collection and analysis. Possess knowledge and experience in valid uses of artificial intelligence in evaluation;

- Twelve (12) or more years experience working in international humanitarian and development settings;

- Strong organizational and time-management skills, with the ability to work simultaneously on multiple projects to meet short deadlines; and

- Ability to work independently with minimal support, according to quality assurance.

Education:

- Master's degree in Evaluation, Social Sciences, Research Methods, International Development, Statistics, or related field.

Professional Licenses/Certifications:

- Certification in project management is desired.

Knowledge/Skills:

- Strong technical proficiency in a range of international project and program design and planning approaches and tools (e.g. results-based management approaches, systems thinking and approaches, asset-based approaches etc.);

- Strong technical proficiency in qualitative and quantitative evaluation methodologies;

- Experience with mobile data collection software (e.g., KoboToolbox, ODK) and data visualization tools (e.g., Tableau, PowerBI);

- Excellent analytical, report writing, and presentation skills;

- Cultural awareness across GSDs areas of operation (Caribbean, Central America and the Pacific) and the ability to work collaboratively with a wide array of stakeholders;

- Oversight and quality assurance of data and information collection exercises, data and information management, and analysis;

- Understanding of best practices in emergency or disaster response such as safeguarding, protection mainstreaming, beneficiary selection, and project management;

- Outstanding written and verbal communication skills, including presentation ability for diverse audiences;

- Technical competence with sampling, statistical analysis and other types of data analysis;

- Discernment for confidentiality in relation to organizational, partner, and donor activities and communications;

- Strong organizational skills and the ability to rapidly shift tasks; and

- Fluency in Spanish is highly desirable.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

- At this time, GSD is not offering sponsorship and is only accepting applications from persons eligible to work in the United States; and

- Routine domestic and international travel up to 30% is required.

WORKING CONDITIONS AND PHYSICAL DEMANDS:

GSD prioritizes the safety, security, and well-being of all of our staff members. All employees are expected to follow strict safety protocols, including the use of personal protective equipment (PPE) as required and adherence to safety regulations (maritime, and other), to mitigate risks.

Consistent with the Americans with Disabilities Act (ADA) and North Carolina state law, GSD will provide reasonable accommodation for a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship or a direct threat to the health and/or safety of the individual or others.

These working conditions and physical demands are described to provide a clear understanding of the nature of the role, including the essential deployment responsibilities that may be necessary, to ensure that potential candidates are well-prepared for the challenging and demanding nature of the duties and realities of disaster response work.

Working Conditions

- Work is performed in an office setting and is generally sedentary, but may involve movement (e.g., walking, standing or otherwise being mobile throughout the office) for brief periods of time;

- Ability to use hands, reach, and independently lift and move items weighing up to 20 pounds, carry, push, and pull or otherwise move objects;

- Ability to bend and stoop;

- Ability to sit and view a computer screen for extended periods of time;

- Ability to demonstrate manual dexterity to operate computer and other office equipment;

- Ability to communicate effectively with others.

Physical Demands

- Ability to perform work indoors in an office environment;

- Ability to work a varied schedule to complete projects and meet deadlines in response to changing demands;

- Ability to travel to attend meetings, industry or professional association conferences and stay overnight as required.

- Routine domestic and international travel up to 30% is required.

This job description reflects an assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at GSD's discretion.

Work Authorization Requirements: GSD participates in E-verify, an internet-based system that allows employers to determine the eligibility of their employees to work in the United States. E-Verify is administered by the U.S. Department of Homeland Security and the Social Security Administration. Our participation in E-Verify is in compliance with federal law and is limited to the use of E-Verify for employment eligibility verification only. We do not use E-Verify to pre-screen job applicants and may not limit or influence the choice of documents presented for use on the Form I-9. Notwithstanding, employment is conditional upon validity of Employment Authorization Documents (EADs).

This job description is a summary rather than a detailed list of the duties performed. The essential functions, knowledge, skills, and working conditions may change along with business needs. This job description does not constitute a contract between employer and employee as employment is at will. Global Support and Development provides reasonable accommodations to assist qualified individuals in order to perform the essential functions their job requires.

GSD is an Equal Opportunity Employer, and embraces all candidates regardless of race, color, sex (including pregnancy), nation of origin, ethnicity, religion, disability, marital status, sexual orientation, age, gender identity or expression, genetic information, military/veteran status or any other basis prohibited by law.

GSD promotes diversity, equity, and inclusion in all candidate selections.