Warehouse Muda III (2nd Shift)

Position Overview

The Muda Operator (2nd shift) is a key position within operations that will focus on handling problem orders by identifying the problem, analyzing possible solutions, and deciding on the best course of action, in a timely manner.

Essential Functions (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

·         Diagnose why an order had to be removed from the standard process

·         Ability to successfully resolve an issue and move the order along to the next process

·         Respond to and/or report recurring issues.

·         Assist with and perform investigations into process failures and document findings accordingly

·         Support cross-training efforts for current techs and assist in training new techs, as needed.

·         Continuously identify opportunities to improve the overall success of operations.

·         Work with engineering and quality to initiate and implement process improvements

·         Effectively work in a dynamic, team environment, with the flexibility to rotate responsibilities as required.

·         Perform quality checks on devices.

·         Proactively identify areas for improvement related to operations.

·         Maintain accurate documentation and records with integrity.

·         Interpret and input data into application-based data systems.

·         Read, comprehend, and adhere to written work instructions, SOP’s, etc

·         Follow verbal instructions from supervisors, group leaders, and trainers.

·         Adhere to all safety policies and procedures and promote a safe work environment for all team members.

·         Consistently meet attendance, quality, and productivity expectations.

·         Accomplish other duties as required.

Competencies (Knowledge and Skills needed for this position)

·         Strong oral and written communication skills. Group presentation skills.

·         Read, Write, and Speaks English

·         Strong computer experience.

·         Proactively identify areas for improvement related to manufacturing quality, processes, and productivity, by monitoring actual production.

·         Continue to work as a tech when not assigned training duties

·         Attention to detail and ability to work with a sense of urgency.

·         Ability to adapt to/work in a dynamic workplace environment

·         Ability to work independently and as part of a team

·         Ability to identify opportunities for process improvements

·         Be flexible to change to complete job functions and actively seek opportunities through flexing to achieve business objectives.

- Required Education   High School Diploma/GED Required

- Experience

o    Hearing Aid Manufacturing experience preferred.

o    Knowledge of a variety of hearing aid manufacturing roles