Lead Floor Care Specialist Full-Time (4097)

Schedule: Monday – Friday; may occasionally include weekends. Overtime is possible.

Summary

The Lead Floor Care Specialist is a full-time, non-exempt position responsible for performing advanced floor care services while providing day-to-day guidance, training, and support to assigned floor care staff. Reporting to the Custodial Supervisor, this role ensures high-quality floor maintenance, compliance with contract standards, and safe work practices. The position may act as an Acting Supervisor when needed and works Monday through Friday, with occasional weekends and overtime.

Key responsibilities include performing comprehensive floor care tasks such as dust, damp, and wet mopping; stripping and refinishing floors; buffing and burnishing; cleaning a variety of hard surface and carpeted floors; operating and maintaining commercial floor care equipment; and ensuring proper chemical handling and storage. The Lead Specialist also trains team members, monitors completed work for quality, and provides informal coaching and feedback, while supporting a diverse workforce that may include individuals with disabilities.

The role requires physical stamina, the ability to lift and maneuver heavy equipment, strong communication skills, and a commitment to safety, customer service, and dependability. Prior floor care or custodial experience is required, with experience using commercial equipment preferred. Candidates must pass required background checks and be able to work in both indoor and outdoor environments as needed
Essential Duties and Responsibilities:

- Performs all floor care duties required at the contract site.

- Provides daily work guidance and assistance to assigned floor care staff.

- Assists employees in obtaining necessary tools, materials, chemicals, and equipment.

- Trains employees on proper floor care techniques, equipment operation, and safety procedures.

- Monitors and inspects completed work to ensure quality, cleanliness, and compliance with contract standards.

- Provides informal coaching, feedback, and support to team members.

- May serve as Acting Supervisor in the absence of the Custodial Supervisor.

- Performance of cleaning duties may take place in an indoor/outdoor environment, depending on the customer’s needs.

- Dust mopping, damp mopping, and wet mopping floor surfaces.

- Stripping floors to remove old finishes.

- Applying floor sealer and multiple coats of floor finish.

- Buffing and burnishing floors to maintain appearance.

- Cleaning and maintaining tile, marble, terrazzo, vinyl, and other hard surface floors.

- Vacuuming and shampooing carpeted areas as required.

- Spot cleaning stains in carpeted surfaces.

- Operating floor care equipment, including scrubbers, buffers, burnishers, extractors, and vacuums.

- Performing routine equipment inspections and minor maintenance.

- Maintaining cleanliness and organization of equipment storage areas.

- Ensuring proper chemical handling, labeling, and storage.

- All other duties as assigned.

Qualifications

Education and/or Experience:

- Must be able to stand and walk for extended periods.

- Must be able to lift over 20 lbs.

- Must be able to push heavy equipment, such as cleaning supplies, vacuum cleaners, floor stripping equipment, trash cans, and water buckets.

- Must be able to communicate issues to the immediate supervisor.

- Required Experience: Three months of cleaning experience or equivalent combination of training and experience.

- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Six (6) months to one (1) year of experience in floor care or custodial services.

- Experience operating commercial floor care equipment preferred.

- Ability to read instructions and communicate effectively with team members and supervisors.

- Ability to support and work alongside individuals with disabilities.

- Valid driver’s license may be required by contract.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

- Customer Service – A high-energy, positive thinker who responds promptly to customer needs; responds to requests for service and assistance, and greets customers when the employee gets into a private office.

- Oral Communication - Listens and gets clarification. Ask for translation from the supervisor when needed.

- Diversity - Shows respect and sensitivity for cultural differences, including an understanding of the unique needs of employees with disabilities.

- Ethics - Treats people with respect; inspires the trust of others; works with integrity and ethics; upholds Goodwill values.

- Quality - Monitors own work to ensure quality.

- Quantity - Completes work promptly; works quickly.

- Safety - Observes safety procedures; reports to supervisor potentially unsafe conditions; uses equipment and materials properly.

- Adaptability - Adapts to changes in the work environment.

- Attendance/Punctuality – Consistently comes to work every day and is on time.

- Dependability - Follows instructions and responds to the supervisor’s direction.

- Initiative - Volunteers readily; asks for and offers help when needed.

Background Requirements:

All candidates for employment must pass a level 2 background check and may be subject to a federal background check (where applicable).

Physical Demands:
While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee is occasionally required to talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

- Standing, walking, bending, reaching, kneeling, crouching, and climbing as required.

- Ability to push or pull heavy floor care equipment.

- Regular lifting and carrying of supplies, equipment, and materials up to 25 pounds.

- Ability to work for extended periods performing physical tasks.

- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:
The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate. Employees could work in outside areas. This position includes the ability to work with reasonable accommodations, and the work environment can be adjusted to support individuals with disabilities as required.

EEO/DHS/DOL Compliance:
Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals, including those with disabilities, protected veterans, and military spouses.  Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS:  888-897-7781 or  www.dhs.gov/E-Verify We promote a  Safe & Drug-free Workplace.