CONVENTION SERVICES MANAGER

As the Convention Services Manager , you play a pivotal role in creating exceptional guest experiences by ensuring every group event is executed flawlessly from planning through completion. You will serve as the primary point of contact for clients after the sale, coordinating with multiple hotel departments to deliver seamless meetings, conferences, social events, and group programs that exceed expectations.

You are organized, detail-oriented, and passionate about building strong client relationships while managing complex event logistics with confidence and professionalism.

The Role

As the liaison between clients and hotel operations, you will oversee all event planning details, communicate client expectations across departments, and ensure every event is delivered with precision, efficiency, and exceptional service.

What You Will Be Doing

Serve as the primary contact for group and event clients after contracts are signed

Coordinate all event details, including meeting space, guest room blocks, catering, audiovisual requirements, and room setups

Prepare and distribute banquet event orders (BEOs) and other event documentation

Lead pre-convention and pre-event meetings to ensure seamless communication across departments

Collaborate with Sales, Catering, Food & Beverage, Operations, and other teams to execute successful events

Monitor event activities on-site and proactively address client requests or operational challenges

Manage event changes, billing accuracy, and post-event follow-up

Maintain detailed records, timelines, and client communications to ensure exceptional service delivery

Build strong client relationships that encourage repeat business and positive referrals

Why You Will Love It Here

- Opportunity to create memorable experiences for guests and clients

- Dynamic, collaborative work environment with cross-functional teams

- High visibility role that directly impacts guest satisfaction and hotel success

- Professional development and career growth opportunities within hospitality

- Be part of a team dedicated to service excellence and operational success

Ready to Join the Team

If you thrive in a fast-paced environment, enjoy bringing complex events to life, and are passionate about delivering exceptional guest experiences, we invite you to apply today and become part of our team.

EOE

Qualifications

What Makes You You

- Exceptional organizational and project management skills

- Strong communication and relationship-building abilities

- Ability to manage multiple events and competing priorities in a fast-paced environment

- Attention to detail with a commitment to delivering outstanding guest experiences

- Problem-solving mindset with the ability to adapt quickly to changing event needs

- Previous hotel convention services, event planning, catering, hospitality, or related experience preferred

- Flexible to work any days of the week, including holidays and weekends