IT Support Engineer

Your Lovisa Opportunity:Are you the type of IT professional who refuses to settle for a quick fix and wants to understand the why behind every issue?At Lovisa, we're looking for a hands-on IT Support Engineer to help keep our global retail operations running smoothly. This role goes beyond ticket management. You'll take ownership of complex technical issues, identify root causes, implement lasting solutions and contribute to improving the technology experience across our stores, offices and distribution centres worldwide.If you enjoy solving problems, working across a broad technology landscape and making a visible impact in a fast-paced retail environment, we'd love to hear from you.About the role:As a key member of our IT team, you'll provide Level 2 support across our global business and work with a wide range of technologies including:Microsoft 365, Active Directory and Entra IDWindows devices and endpoint managementRetail Point-of-Sale (POS) systems and peripheralsEFTPOS and payment terminal connectivityLAN, WAN, Wi-Fi and ISP servicesMobile devices and MDM solutionsStore technology, networking and infrastructureYou'll also:Own incidents from investigation through to resolutionPerform structured troubleshooting and root cause analysisPartner with vendors, service providers and technical teamsSupport new store openings, relocations and refurbishmentsContribute to IT projects and continuous improvement initiativesHelp improve reliability, performance and operational efficiency across our technology environmentAbout you: 3+ years' experience in IT Support, Infrastructure Support, Systems Support or a similar roleStrong experience supporting Microsoft 365, Active Directory and Entra IDSolid troubleshooting skills across Windows, networking and endpoint technologiesExperience working with POS systems, payment terminals or retail technologyStrong understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi and internet connectivityExcellent problem-solving skills and a proactive mindsetThe ability to communicate technical concepts clearly to both technical and non-technical stakeholdersBonus points for experience with:Microsoft Intune and Mobile Device ManagementCisco or Meraki networking technologiesMulti-site retail environmentsWarehouse or distribution centre technologyITIL practices and certificationsYou are:Naturally curious and love solving complex problemsComfortable taking ownership and seeing issues through to completionHands-on, practical and solutions-focusedPassionate about technology and eager to keep learningAble to manage competing priorities in a fast-paced environmentSomeone who challenges the status quo and looks for ways to improve processesBenefitsJoin a global business offering endless career opportunities.Supportive, diverse and inclusive team environment.Strong culture – we truly harness our 10+1 Culture Commitments.Paid Birthday Leave.Generous 50% discount on Lovisa products.Free gym membership.Attractive Referral Rewards Incentive Program.Modern HQ with a fully stocked kitchen on Glenferrie Road, close to everything you need on your doorstep.Personal Development & Succession Plans.Why LovisaLovisa is a global, fashion-forward jewellery brand that has been setting trends since launching in Australia in 2010. Today, we're proud to have over 1,100 stores across 50+ markets, with ambitious plans for continued global growth.As an ASX-listed retailer, we're driven by innovation, collaboration and our people. Join a fast-paced global business where you'll have the opportunity to build your career, take on new challenges and grow with us as we continue to expand worldwide.We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence by supporting our culturally diverse team around the world.