Director, GTM Operations & Architecture

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

- TIME 100 Most Influential Companies (2023, 2026)

- Fortune Change the World (2024)

- CNBC Disruptor 50 List (2022, 2023, 2024)

- Fortune Best Workplaces for Millennials (2024)

- Fortune Best Workplaces in Health Care (2024)

- Fast Company Most Innovative Companies (2020, 2023)

- Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

Maven is looking for a Director, GTM Operations & Architecture will own the strategy, systems, design, and reporting that power Maven's commercial engine. This role sits at the center of Salesforce administration, accountable for the business requirements and sales processes that drive it, providing the growth team with clean, trusted data and efficient workflows. You will report to the Head of Revenue Operations and partner closely with Salesforce engineering, Commercial Strategy, Sales, and Finance to keep our systems scalable, well-documented, and built for growth.

This is a player-coach role. You will have 1-2 direct reports while retaining end-to-end ownership of a few critical domains. The person in this seat will be the functional owner of our GTM tools and processes: defining what the business needs, translating those needs into system requirements, owning prioritization, and driving projects to completion. We are looking for a builder and an operator.

What You’ll Do:

Salesforce & GTM Systems Ownership: The Director will own Salesforce as the system of record for the GTM org, ensuring the platform is configured, automated, and maintained to support the sales process end to end

- Owns the roadmap and end-to-end CRM strategy for Salesforce and adjacent systems

- Develops deep fluency in how Sales, Finance, and Analytics use our GTM systems — the decisions they drive, the reports and fields they depend on, and the obstacles they face

- Translates strategic and operational workflows into clear business and functional requirements, partnering with Salesforce engineering to deliver solutions that meet the needs of the business

- Owns a clean, well-documented sales funnel model — pipeline stages, opportunity fields, account hierarchies — and maps data across systems

- Leads AI strategy within the Salesforce ecosystem, identifying and building automation that reduces manual work

- Troubleshoots system issues quickly and is the first point of escalation for sales tooling problems

Data Quality & Process Governance: The Director is the steward of data quality and process discipline across our GTM systems

- Runs regular data hygiene audits — duplicate records, stale opportunities, missing fields — and drives resolution with sales teams

- Owns QA through the deal lifecycle, from S1 opportunities to go-live — validating products, pricing, and contract terms against Salesforce before a deal is handed off to implementation

- Defines, governs, and maintains the business rules for Maven's customer account hierarchy, including new accounts, restructures, and ongoing hygiene, to support accurate reporting and client operations

- Documents and enforces sales process standards (stage definitions, required fields, deal desk workflows) so the pipeline reflects reality

Cross-Functional Operations Support: The Director is a hands-on operator across the broader GTM and Finance functions

- Partners with Sales, Finance, Customer Success, and Engineering to identify bottlenecks and convert them into system-level solutions

- Drives business analysis and program management for Salesforce-related initiatives, including scoping new requests, running discovery, and managing multi-phase implementation roadmaps

- Supports Deal Desk with opportunity structuring, approval workflows, new pricing, and contract data accuracy in Salesforce

What You’ll Bring:

- 8+ years across Salesforce architecture, revenue operations, or GTM systems, including time at a B2B SaaS or healthcare company

- Deep hands-on Salesforce skill: Understands best-practice system architecture and can design clear business and system requirements to achieve that build. Has designed account hierarchies and object models for complex B2B organizations, ideally where revenue moves through more than one channel or contract structure

- Has built their own automation and AI-enabled tooling to replace manual GTM and revenue operations work; continually identifies inefficient processes and eliminates them

- Has integrated Salesforce with the systems around it — data warehouse, BI, billing, and GTM tooling. At Maven this means Looker, BigQuery, NetSuite, Gong, ZoomInfo, and Clay

- Proficient in Looker or equivalent BI, with a track record of owning recurring reporting and QA that other teams depend on

- Can take an ambiguous request, run discovery, and come back with a scoped, multi-phase plan — and can hold a room of senior stakeholders to a decision once it’s made

- Writes clearly, and can turn an architecture decision into documentation a sales leader and an engineer can both use

- Ready to build and lead a team while remaining a deeply hands-on operator

Strong Preference For:

- Salesforce Application Architect or System Architect credentials, or the designer certifications that ladder into them (Data Architecture & Management, Sharing & Visibility, Integration Architecture)

- Familiarity with Apex and sound judgment on when custom code is warranted over configuration

- Experience at a high-growth healthcare or healthcare benefits company

- Has run a migration or system consolidation end to end, including the unglamorous parts: de-duplication, cleansing, bulk loads

The base salary range for this role is $204,000 - $230,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

This role requires active work authorization in the US.

Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in Boston, DC, Chicago, Seattle, and San Francisco, we encourage in-person collaboration by requiring team members to attend monthly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits:

- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.

- Whole-self care through wellness partnerships

- Hybrid work, in office meals, and work together days

- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)

- Annual professional development stipend and access to a personal career coach through Maven for Mavens

- 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g [email protected]). Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: [email protected] . For general and additional inquiries, please contact us at [email protected] .