Resort Assistant Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Infinite perfect places in one perfect paradise. The modern embodiment of the spirit and soul of the Caribbean, this beachfront oasis is everything you could need in a luxury getaway. A place where smiles greet you as you step off the boat, where the crest of the sun over Nevis Peak sparkles on the waters of two oceans that meet but never cross, Nevis is a captivating combination of adventure, serenity and recreation that just waits for your discover.

Resort Assistant Manager

About the Role

The Resort Assistant Manager supports the Front Office Manager in overseeing daily front office operations and ensuring a seamless, personalized, and exceptional experience for every guest. This role provides leadership to the Front Office team while maintaining Four Seasons standards of luxury service, operational excellence, and guest satisfaction.

What You Will Do

Guest Experience & Service Excellence

- Deliver personalized, luxury-level guest service consistent with Four Seasons standards.
- Handle VIP arrivals, special requests, and guest recognition programs with care and attention to detail.
- Resolve guest complaints, concerns, and service recovery situations professionally and promptly.
- Ensure guests receive a seamless experience throughout arrival, stay, and departure.
- Monitor guest satisfaction and identify opportunities to enhance the overall guest experience.

Front Desk Operations Management

- Support the Front Office Manager in overseeing daily front office operations.
- Ensure efficient and personalized check-in and check-out procedures.
- Maintain accurate room inventory and coordinate room assignments in collaboration with relevant departments.
- Monitor lobby flow and guest wait times during peak periods and adjust operations as needed.
- Ensure compliance with all resort policies, procedures, and Four Seasons service standards.

Team Leadership & Staff Development

- Supervise Front Desk Agents, Guest Service Representatives, Bell Staff, and Concierge colleagues as assigned.
- Conduct shift briefings and communicate operational priorities and updates to the team.
- Train, coach, mentor, and develop team members to support professional growth and service excellence.
- Monitor employee performance and provide timely, constructive feedback.
- Assist with scheduling and staffing levels to ensure appropriate coverage based on business needs.

Revenue & Financial Management

- Support room revenue optimization through appropriate upselling and room category enhancements.
- Ensure accuracy of guest accounts, billing, payment transactions, and related financial procedures.
- Monitor cash handling procedures and conduct audits as required.
- Support the achievement of departmental financial goals, revenue targets, and key performance indicators.

Administrative Responsibilities

- Prepare and review daily operational reports and shift summaries.
- Review occupancy forecasts, arrival and departure reports, and other operational information to support effective planning.
- Assist with payroll, scheduling, attendance tracking, and other departmental administration.
- Maintain accurate guest records and required documentation.
- Support departmental projects, initiatives, and other responsibilities as assigned.

What You Bring

- Diploma or degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 3 years of progressive Front Office or luxury hospitality experience, with previous supervisory or leadership experience preferred.
- Strong knowledge of Front Office operations, guest service standards, and hotel systems.
- Excellent communication, interpersonal, leadership, and problem-solving skills.
- Strong understanding of guest service recovery, upselling, and revenue optimization.
- Professional appearance and demeanor with a genuine passion for luxury hospitality.
- Ability to remain calm and effective in a fast-paced environment and manage multiple priorities.
- Flexibility to work varying shifts, including mornings, evenings, weekends, holidays, and overnight shifts as required.

Core Competencies

- Luxury Hospitality Mindset – Consistently delivers personalized service and creates memorable guest experiences.
- Leadership & Team Development – Inspires, coaches, and develops colleagues while fostering a positive team environment.
- Communication & Interpersonal Skills – Communicates clearly, professionally, and effectively with guests and colleagues.
- Service Recovery & Conflict Resolution – Responds to concerns with empathy, urgency, and sound judgment.
- Revenue Awareness – Recognizes opportunities to maximize revenue while maintaining the integrity of the guest experience.
- Attention to Detail – Maintains accuracy and consistency across guest service and operational responsibilities.
- Professionalism – Represents Four Seasons with confidence, integrity, and a polished professional presence.
- Composure Under Pressure – Makes sound decisions and maintains service excellence during high-volume and challenging situations.

What We Offer

- Competitive salary, wages, and a comprehensive benefits package.
- Excellent training and development opportunities.
- Employee discount for stays at any Four Seasons worldwide.
- Complimentary dry cleaning for employee uniforms.
- Complimentary employee meals.

Schedule & Hours

- Full-time

All applicants must hold valid Work Authorization for St. Kitts & Nevis

We look forward to receiving your application!