Concourse Product Delivery Manager

Vice President, Concourse Product Delivery

Shape the future of digital payments by ensuring our most innovative products are truly ready for clients — from launch through scale.

J.P. Morgan Concourse® is a payments orchestration platform that enables clients to manage pay-in and pay-out interactions with customers and counterparties.

As a Vice President, Concourse Product Delivery manager on the Concourse Product team, you will play a critical role in connecting product strategy and development with the client and operational experience. You will partner across Product Management, Technology, Implementation, Service, Operations, Controls, and other functions to drive product readiness, resolve complex challenges, and continuously improve how Concourse is delivered and supported.

You will bring a strong client focus, operational mindset, and ability to lead across organizational boundaries to help create scalable solutions and exceptional experiences.

Job responsibilities

- Lead end-to-end product and release readiness, including intake, dependency management, change management, implementation and servicing readiness, procedures, training, documentation, controls, support models, and performance reporting

- Partner with Product Management and Technology throughout the product lifecycle to ensure client, implementation, servicing, operational, and control considerations are addressed before launch

- Lead complex product and client escalations, coordinating cross-functional teams to resolve issues quickly, follow up on root cause, and deliver sustainable improvements

- Champion the client experience by identifying friction across implementation, servicing, reporting, billing, and ongoing product usage and driving opportunities for improvement

- Monitor product operational health and translate client feedback, incidents, servicing trends, and operational insights into actionable product improvements

- Manage complex timelines, dependencies, risks, and blockers while providing clear communication and escalation to senior stakeholders

- Drive continuous improvement and scalable operating models that reduce manual intervention, strengthen controls, and improve the overall client and employee experience

- Ensure adherence to the firm's risk, controls, compliance, and regulatory requirements

Required qualifications, capabilities, and skills

- 7+ years of experience in product delivery, product operations, product management, or technology delivery

- Experience in payments, treasury services, transaction banking, or enterprise financial technology

- Proven ability to lead complex, cross-functional initiatives and drive outcomes through influence

- Strong understanding of the product lifecycle, including development, release, implementation, servicing, and continuous improvement

- Demonstrated experience managing complex dependencies, escalations, risks, and competing priorities

- Strong client orientation with the ability to translate client and operational challenges into scalable product solutions

- Excellent executive communication, problem-solving, and stakeholder management skills

- Ability to bring structure to ambiguity, exercise sound judgment, and drive issues through resolution

- Knowledge of Agile delivery, release management, incident management, and data-driven product management